2026 data Public-data reference. official source

holds

2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

2 consumer complaints filed with the CFPB

This profile shows holds's complaint history from CFPB public records. 2 consumers have filed complaints since Ever. The company has a 0% timely response rate and has provided relief in 0% of cases.

2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Ever
Since

Total complaints

2

Filed since Ever

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

holds complaint mix by product

Total complaints: 2

holds complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). since I: 1 complaints (50.0%), resolution 0.0% since I 50.0% repetitive: 1 complaints (50.0%), resolution 0.0% repetitive 50.0%
  • since I 1 50.0% 0% relief
  • repetitive 1 50.0% 0% relief

How holds's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
since I never received my account paperwork and thus do not have an account number. I do however provide my SS # which their auto system does not recognize 1
repetitive 1

Top States

State Complaints
etc. Apparently Citibank service center in XXXX XXXX 1
or verification prompts occurred at any point during this sudden escalation. 1

Top Issues

Issue Complaints
they indeed find my account. After long holds 1
high-risk 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About holds

holds has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Ever, and the most recent logged activity is This patte, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, holds reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "since I never received my account paperwork and thus do not have an account number. I do however provide my SS # which their auto system does not recognize", and the single most common underlying issue is "they indeed find my account. After long holds".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating holds: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does holds have?

holds has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.

Does holds respond to complaints on time?

holds has a 0% timely response rate to CFPB complaints.

What is the most common complaint about holds?

The most common issue reported against holds is "they indeed find my account. After long holds" in the "since I never received my account paperwork and thus do not have an account number. I do however provide my SS # which their auto system does not recognize" product category.

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