historically we had a mid XXXX and due to this addition to our credit report it moved us to XXXX. I reached out to GM financial immediately to discuss this issue and the rep validated that they did indeed see the notes in the system that we were trying to work through this. I requested to speak to someone who could discuss the overall problem plus fix my credit issue and they committed I would receive a call within 72 hours. I shared with them I would appreciate a call sooner as this has serious implications on numerous aspects of our financial health. I sit here today over 72 hours after my call to GM financial and have not received a call back. I would also mention that we reached out to XXXX again at XXXX XXXX XXXX who communicated this was great timing as the GM financial rep for the dealership was going to be there that day ( XX/XX/XXXX ) and he would discuss. We are still waiting for an update on that conversation.

What the CFPB Record Shows About historically we had a mid XXXX and due to this addition to our credit report it moved us to XXXX. I reached out to GM financial immediately to discuss this issue and the rep validated that they did indeed see the notes in the system that we were trying to work through this. I requested to speak to someone who could discuss the overall problem plus fix my credit issue and they committed I would receive a call within 72 hours. I shared with them I would appreciate a call sooner as this has serious implications on numerous aspects of our financial health. I sit here today over 72 hours after my call to GM financial and have not received a call back. I would also mention that we reached out to XXXX again at XXXX XXXX XXXX who communicated this was great timing as the GM financial rep for the dealership was going to be there that day ( XX/XX/XXXX ) and he would discuss. We are still waiting for an update on that conversation.

historically we had a mid XXXX and due to this addition to our credit report it moved us to XXXX. I reached out to GM financial immediately to discuss this issue and the rep validated that they did indeed see the notes in the system that we were trying to work through this. I requested to speak to someone who could discuss the overall problem plus fix my credit issue and they committed I would receive a call within 72 hours. I shared with them I would appreciate a call sooner as this has serious implications on numerous aspects of our financial health. I sit here today over 72 hours after my call to GM financial and have not received a call back. I would also mention that we reached out to XXXX again at XXXX XXXX XXXX who communicated this was great timing as the GM financial rep for the dealership was going to be there that day ( XX/XX/XXXX ) and he would discuss. We are still waiting for an update on that conversation. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to For , and the most recent logged activity is For the ne, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, historically we had a mid XXXX and due to this addition to our credit report it moved us to XXXX. I reached out to GM financial immediately to discuss this issue and the rep validated that they did indeed see the notes in the system that we were trying to work through this. I requested to speak to someone who could discuss the overall problem plus fix my credit issue and they committed I would receive a call within 72 hours. I shared with them I would appreciate a call sooner as this has serious implications on numerous aspects of our financial health. I sit here today over 72 hours after my call to GM financial and have not received a call back. I would also mention that we reached out to XXXX again at XXXX XXXX XXXX who communicated this was great timing as the GM financial rep for the dealership was going to be there that day ( XX/XX/XXXX ) and he would discuss. We are still waiting for an update on that conversation. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we continued to try to work with GM/XXXX and requested to speak to a manager to help talk through a possible resolution due to the significant quality issues of the car. As you are aware when requesting to speak to management", and the single most common underlying issue is "numerous times I had to wait over 72 hours to get a call unfortunately no action was taken to talk through possible resolutions. After receiving our bill dated XX/XX/XXXX for {$3500.00}".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating historically we had a mid XXXX and due to this addition to our credit report it moved us to XXXX. I reached out to GM financial immediately to discuss this issue and the rep validated that they did indeed see the notes in the system that we were trying to work through this. I requested to speak to someone who could discuss the overall problem plus fix my credit issue and they committed I would receive a call within 72 hours. I shared with them I would appreciate a call sooner as this has serious implications on numerous aspects of our financial health. I sit here today over 72 hours after my call to GM financial and have not received a call back. I would also mention that we reached out to XXXX again at XXXX XXXX XXXX who communicated this was great timing as the GM financial rep for the dealership was going to be there that day ( XX/XX/XXXX ) and he would discuss. We are still waiting for an update on that conversation.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.