Total complaints
1
Filed since Then
2026 data Public-data reference. official source
his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes's complaint history from CFPB public records. 1 consumers have filed complaints since Then. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Then
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes complaint mix by product
- XXXX XXXX 1 100.0% – 0% relief
How his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX XXXX while paying bills online | 1 |
Top States
| State | Complaints |
|---|---|
| the bank had acted as if we had accepted their new re-fi plan which called for them to take our escrow money for taxes to pay down the mortgage and to pay off the mortgage costing us more money for the process. He seemed appalled and flummoxed about what to do. We immediately called our insurance man and found we were paid up until XX/XX/XXXX. The escrow account had only our tax money which were due to be paid on XXXX XXXX. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| we called again. A woman in mortgage customer service told us in a cheery voice | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes
his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then on Sa, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX while paying bills online", and the single most common underlying issue is "we called again. A woman in mortgage customer service told us in a cheery voice".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes have?
his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes respond to complaints on time?
his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes has a 0% timely response rate to CFPB complaints.
What is the most common complaint about his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes?
The most common issue reported against his voicemail intoned he would be out of the office for two weeks and to call his assistant which we did and left a message.We next went to our local branch and talked to the manager explaining all. He verified that the mortgage was paid off and that our escrow account which was set up to pay for insurance and taxes was also gone.Without our authorization and completely against our knowledge and wishes is "we called again. A woman in mortgage customer service told us in a cheery voice" in the "XXXX XXXX while paying bills online" product category.
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