Total complaints
1
Filed since In t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before's complaint history from CFPB public records. 1 consumers have filed complaints since In t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the man I spoke with also told me that an XXXX payment had been applied to our account on XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| and we had assumed this was the case. This was an incorrect assumption on our part that Freedom Mortgage would apply money to the correct account being that all of the account information had to be on the screen | 1 |
| Issue | Complaints |
|---|---|
| and that our payment of XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In t, and the most recent logged activity is In that sa, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the man I spoke with also told me that an XXXX payment had been applied to our account on XXXX XXXX", and the single most common underlying issue is "and that our payment of XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before has a 0% timely response rate to CFPB complaints.
The most common issue reported against he said he is not authorized to tell me which account it came from. My husbands uncle knows our account information and has paid money towards our mortgage before is "and that our payment of XXXX" in the "the man I spoke with also told me that an XXXX payment had been applied to our account on XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.