Total complaints
12
Filed since ( XX
2026 data Public-data reference. official source
he said
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
12 consumer complaints filed with the CFPB
This profile shows he said's complaint history from CFPB public records. 12 consumers have filed complaints since ( XX. The company has a 0% timely response rate and has provided relief in 0% of cases.
12
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
10
States Active
( XX
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
he said complaint mix by product
- I spoke 1 14.3% – 0% relief
- XX/XX/2019 1 14.3% – 0% relief
- I was 1 14.3% – 0% relief
- we can't 1 14.3% – 0% relief
- I was 1 14.3% – 0% relief
- I spoke 1 14.3% – 0% relief
- I called 1 14.3% – 0% relief
How he said's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I spoke to a gentleman from Midland who told me that the firm had tried to contact me and that since I had not responded to the mail they had sent | 1 |
| XX/XX/2019 | 1 |
| I was charged another annual fee because it is a new contract. XXXX | 1 |
| we can't compensate individuals for problems we caused | 1 |
| I was transferred to a male employee. I can not use the term gentleman because he was anything but a gentleman! After being on hold well over 30 minutes | 1 |
| I spoke to another representative at Gurstel | 1 |
| I called XXXX XXXX 3 times | 1 |
| so I was to check for two small trial deposits. I didnt see them come in. So next he said lets try with the bank account | 1 |
| I spoke to another representative at XXXX | 1 |
| so I can`t refinance | 1 |
| but also by not disapproving the sale. 2 closing dates have been missed. The first was scheduled 90 days after the servicer received all required paperwork and documentation they asked for - scheduled for XXXX XXXX. Docs were sent XXXX XXXX. The second closing was scheduled for 30 days after that on XXXX XXXX. We are now over 5 months out from the initial closing date. The servicer had all of the documents they were asking for and the servicer continues to delay the process by not returning calls or emails. The servicer used to have a single point of contact in place early on in the short sale process. That person has been promoted and his supervisor is now handling my short sale. The supervisor will not give me a phone number | 1 |
| XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| no | 3 |
| was from XXXX and sold off by XXXX XXXX XXXX in XXXX. That it was for clout for a little over {$5000.00}. | 1 |
| either the payment would be applied and I would then be asked to make another trial payment for XXXX ; or the payment would be returned to me and I would be asked to make one payment representing the shortage of the XXXX trial payment plus trial payments for XXXX | 1 |
| Go ahead. '' Another issue is that my debit card was compromised. I had to get a new card issued. XXXX XXXX called to let me know I needed to update my account information. When they told me that there was going to be a late charge | 1 |
| no I have it. | 1 |
| We do n't do that here. That is your problem and it sounds like you need to manage your finances better. '' I told him to transfer me to his supervisor immediately and he told me there was no one else I could speak with. I asked his name and he refused to give me that. He said he was the highest employee there and was n't going to transfer me. Apparently | 1 |
| oh that should be easy | 1 |
| should have asked all of these questions before granting a loan of this amount. | 1 |
| yes I will get to your case. And then more delays and things seem to stagnate. I am at risk of losing this buyer and I have done everything that 5th 3rd and XXXX XXXX have asked me to do.,,FIFTH THIRD FINANCIAL CORPORATION,MD,21075,,Consent provided,Web,2017-09-05,Closed with explanation,Yes,N/A,2658702 | 1 |
| based on my documentation | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| that it offered a settlement amount of {$1100.00} and would I have been interested in taking that settlement | 1 |
| my advocate and I had to summarize all of the foregoing for the PHH/XXXX representative | 1 |
| said that my new annual fee would be in XX/XX/XXXX now instead of XX/XX/XXXX | 1 |
| so you're telling me that when Carrington makes mistakes causing their client frustration | 1 |
| could I do this over the phone once my information had been received at Selene Finance. I explained I paid half of the mortgage payment at XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX. Again | 1 |
| as all calls to Gurstel are -- that no | 1 |
| his voicemail indicated he was in the office | 1 |
| but there were no deposits. So he said to leave it open and confirm when the amounts were in. I signed off. In a few minutes | 1 |
| as all calls to XXXX are -- that no | 1 |
| so I`m stuck with a vehicle that needs three new tires | 1 |
| and no action has been taken by 5th 3rd. The only reason a second BPO is required is because of delays from 5th 3rd. When the supervisor ( XXXX XXXX ) took over my short sale case | 1 |
| he told me your letter went to the front office | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About he said
he said has accumulated 12 consumer complaints in the CFPB public database, with filings active across 10 U.S. states. Of those submissions, 11 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( XX, and the most recent logged activity is XXXX then , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, he said reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I spoke to a gentleman from Midland who told me that the firm had tried to contact me and that since I had not responded to the mail they had sent", and the single most common underlying issue is "that it offered a settlement amount of {$1100.00} and would I have been interested in taking that settlement".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating he said: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does he said have?
he said has received 12 consumer complaints filed with the Consumer Financial Protection Bureau.
Does he said respond to complaints on time?
he said has a 0% timely response rate to CFPB complaints.
What is the most common complaint about he said?
The most common issue reported against he said is "that it offered a settlement amount of {$1100.00} and would I have been interested in taking that settlement" in the "I spoke to a gentleman from Midland who told me that the firm had tried to contact me and that since I had not responded to the mail they had sent" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
