Total complaints
1
Filed since We h
2026 data Public-data reference. official source
he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer's complaint history from CFPB public records. 1 consumers have filed complaints since We h. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
We h
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer complaint mix by product
- when we 1 100.0% – 0% relief
How he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| when we spoke with our current contact at Selene | 1 |
Top States
| State | Complaints |
|---|---|
| but that neither her nor the mediators were being kept in the loop as to what was happening and since this file was in mediation that was a requirement. I responded the same day advising that we had kept both her and the mediators up to date on everything including interactions | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| on XX/XX/XXXX I asked for the amount needed to bring the loan current. He placed me on hold and returned with the figures | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer
he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We h, and the most recent logged activity is We have ha, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when we spoke with our current contact at Selene", and the single most common underlying issue is "on XX/XX/XXXX I asked for the amount needed to bring the loan current. He placed me on hold and returned with the figures".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer have?
he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer respond to complaints on time?
he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer has a 0% timely response rate to CFPB complaints.
What is the most common complaint about he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer?
The most common issue reported against he advised he would send one out. We also advised him of what their attorney had said regarding contact through her and he stated there was no cease and desist in place and direct contact could continue. I emailed both the attorney and mediators on XX/XX/XXXX about the phone call with the servicer and the content of what was discussed and requested. She replied onXX/XX/XXXX stating that she had no problem with us having direct contact with the servicer is "on XX/XX/XXXX I asked for the amount needed to bring the loan current. He placed me on hold and returned with the figures" in the "when we spoke with our current contact at Selene" product category.
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