Total complaints
1
Filed since Lang
2026 data Public-data reference. official source
group fares
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows group fares's complaint history from CFPB public records. 1 consumers have filed complaints since Lang. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Lang
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
group fares complaint mix by product
- provided the 1 100.0% – 0% relief
How group fares's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| provided the Card Account remains open and in Good Standing. Reservations must be made by calling the Miles & More companion ticket service at XXXX. Please note that all taxes and fees must be paid for the revenue ticket as well as the companion ticket. ( Companion portion is only the airfare. ) This offer may not be combined or used in conjunction with any other promotion | 1 |
Top States
| State | Complaints |
|---|---|
| frequent flyer awards or special credit vouchers. Please visit XXXX for full companion ticket terms and conditions. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| add-ons or coupons and is not combinable with child | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About group fares
group fares has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Lang, and the most recent logged activity is Language f, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, group fares reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "provided the Card Account remains open and in Good Standing. Reservations must be made by calling the Miles & More companion ticket service at XXXX. Please note that all taxes and fees must be paid for the revenue ticket as well as the companion ticket. ( Companion portion is only the airfare. ) This offer may not be combined or used in conjunction with any other promotion", and the single most common underlying issue is "add-ons or coupons and is not combinable with child".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating group fares: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does group fares have?
group fares has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does group fares respond to complaints on time?
group fares has a 0% timely response rate to CFPB complaints.
What is the most common complaint about group fares?
The most common issue reported against group fares is "add-ons or coupons and is not combinable with child" in the "provided the Card Account remains open and in Good Standing. Reservations must be made by calling the Miles & More companion ticket service at XXXX. Please note that all taxes and fees must be paid for the revenue ticket as well as the companion ticket. ( Companion portion is only the airfare. ) This offer may not be combined or used in conjunction with any other promotion" product category.
Read our methodology — how this data is sourced, computed, and verified.
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