got stood up by XXXX who said she would call me at a certain time but didn't. I wouldn't even have this problem had Carvana not sold me a vehicle that had an {$8000.00} engine issue they tried to force me to keep and pay for on my own. Reps from wrong departments shouldn't be talking to me about underwriting of they aren't knowledgeable. Everything is my fault. My dashboard still says my vehicle is out for delivery over a month later. No attempt was made to debit something from my bank. How do you threaten a customer with a terminal illness who's not at fault for your mistakes! I am livid about this!,,Carvana Group

What the CFPB Record Shows About got stood up by XXXX who said she would call me at a certain time but didn't. I wouldn't even have this problem had Carvana not sold me a vehicle that had an {$8000.00} engine issue they tried to force me to keep and pay for on my own. Reps from wrong departments shouldn't be talking to me about underwriting of they aren't knowledgeable. Everything is my fault. My dashboard still says my vehicle is out for delivery over a month later. No attempt was made to debit something from my bank. How do you threaten a customer with a terminal illness who's not at fault for your mistakes! I am livid about this!,,Carvana Group

got stood up by XXXX who said she would call me at a certain time but didn't. I wouldn't even have this problem had Carvana not sold me a vehicle that had an {$8000.00} engine issue they tried to force me to keep and pay for on my own. Reps from wrong departments shouldn't be talking to me about underwriting of they aren't knowledgeable. Everything is my fault. My dashboard still says my vehicle is out for delivery over a month later. No attempt was made to debit something from my bank. How do you threaten a customer with a terminal illness who's not at fault for your mistakes! I am livid about this!,,Carvana Group has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fast, and the most recent logged activity is Fast forwa, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, got stood up by XXXX who said she would call me at a certain time but didn't. I wouldn't even have this problem had Carvana not sold me a vehicle that had an {$8000.00} engine issue they tried to force me to keep and pay for on my own. Reps from wrong departments shouldn't be talking to me about underwriting of they aren't knowledgeable. Everything is my fault. My dashboard still says my vehicle is out for delivery over a month later. No attempt was made to debit something from my bank. How do you threaten a customer with a terminal illness who's not at fault for your mistakes! I am livid about this!,,Carvana Group reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they FINALLY agreed to swap the vehicle out for another one. XXXX ( team lead ) & XXXX ( Swap advocate ) were working with me & not one time did they tell me about an $ XXXX difference in down payment if I went a couple thousand over the price of the damaged vehicle. There was only a $ XXXX difference in the prices. They told me the only thing that would change in the contracts is the vehicle info and the MONTHLY payment and the {$8900.00} would roll over to the XXXX. I zipped through the contracts and setup delivery. The DAY OF DELIVERY and an hour before my time", and the single most common underlying issue is "XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating got stood up by XXXX who said she would call me at a certain time but didn't. I wouldn't even have this problem had Carvana not sold me a vehicle that had an {$8000.00} engine issue they tried to force me to keep and pay for on my own. Reps from wrong departments shouldn't be talking to me about underwriting of they aren't knowledgeable. Everything is my fault. My dashboard still says my vehicle is out for delivery over a month later. No attempt was made to debit something from my bank. How do you threaten a customer with a terminal illness who's not at fault for your mistakes! I am livid about this!,,Carvana Group: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.