gas nor pay for basic living expenses. We have called many times and Truist is giving us the run around even after escalating the call to management. We received a letter from Truist advised the account was under investigation and then another about XXXX weeks ago advised that Truist was closing the accounts and we could go to the local branch and pick up the balance in both accounts. We set an appointment and went the branch and the branch manager XXXX called the XXXX department who advised that checks for the balance of $ XXXX in the checking account and {$1300.00} in the money market account was sent to our business address on XXXX. We never received the checks and contacted Truist yet again. I spoke with the Fraud Manager XXXX yesterday and was advised that the IRS sent XXXX an email on XXXX advising that the checks were stolen and therefore Truist is holding our funds for the IRS to request them back and then they can reissue the checks to us. I requested a copy of the email from the IRS and he advised that Truist would mail it to me. I called the IRS yesterday and spoke with an agent XXXX XXXX who was very helpful and advised there was no fraud on our part and they told Truist that the XXXX checks was being audited and the audit was completed on XXXX and we are fine and everything checked out as we are a valid company and was entitled to the checks. The XXXX rep who was handling the investigation approved the XXXX checks and is pending her supervisor to approve and they will email Truist to release the funds to us. XXXX XXXX advised that the IRS should have conducted the audit prior to sending the XXXX checks ; however that didn't happen until after the fact.

What the CFPB Record Shows About gas nor pay for basic living expenses. We have called many times and Truist is giving us the run around even after escalating the call to management. We received a letter from Truist advised the account was under investigation and then another about XXXX weeks ago advised that Truist was closing the accounts and we could go to the local branch and pick up the balance in both accounts. We set an appointment and went the branch and the branch manager XXXX called the XXXX department who advised that checks for the balance of $ XXXX in the checking account and {$1300.00} in the money market account was sent to our business address on XXXX. We never received the checks and contacted Truist yet again. I spoke with the Fraud Manager XXXX yesterday and was advised that the IRS sent XXXX an email on XXXX advising that the checks were stolen and therefore Truist is holding our funds for the IRS to request them back and then they can reissue the checks to us. I requested a copy of the email from the IRS and he advised that Truist would mail it to me. I called the IRS yesterday and spoke with an agent XXXX XXXX who was very helpful and advised there was no fraud on our part and they told Truist that the XXXX checks was being audited and the audit was completed on XXXX and we are fine and everything checked out as we are a valid company and was entitled to the checks. The XXXX rep who was handling the investigation approved the XXXX checks and is pending her supervisor to approve and they will email Truist to release the funds to us. XXXX XXXX advised that the IRS should have conducted the audit prior to sending the XXXX checks ; however that didn't happen until after the fact.

gas nor pay for basic living expenses. We have called many times and Truist is giving us the run around even after escalating the call to management. We received a letter from Truist advised the account was under investigation and then another about XXXX weeks ago advised that Truist was closing the accounts and we could go to the local branch and pick up the balance in both accounts. We set an appointment and went the branch and the branch manager XXXX called the XXXX department who advised that checks for the balance of $ XXXX in the checking account and {$1300.00} in the money market account was sent to our business address on XXXX. We never received the checks and contacted Truist yet again. I spoke with the Fraud Manager XXXX yesterday and was advised that the IRS sent XXXX an email on XXXX advising that the checks were stolen and therefore Truist is holding our funds for the IRS to request them back and then they can reissue the checks to us. I requested a copy of the email from the IRS and he advised that Truist would mail it to me. I called the IRS yesterday and spoke with an agent XXXX XXXX who was very helpful and advised there was no fraud on our part and they told Truist that the XXXX checks was being audited and the audit was completed on XXXX and we are fine and everything checked out as we are a valid company and was entitled to the checks. The XXXX rep who was handling the investigation approved the XXXX checks and is pending her supervisor to approve and they will email Truist to release the funds to us. XXXX XXXX advised that the IRS should have conducted the audit prior to sending the XXXX checks ; however that didn't happen until after the fact. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We m, and the most recent logged activity is We meet wi, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, gas nor pay for basic living expenses. We have called many times and Truist is giving us the run around even after escalating the call to management. We received a letter from Truist advised the account was under investigation and then another about XXXX weeks ago advised that Truist was closing the accounts and we could go to the local branch and pick up the balance in both accounts. We set an appointment and went the branch and the branch manager XXXX called the XXXX department who advised that checks for the balance of $ XXXX in the checking account and {$1300.00} in the money market account was sent to our business address on XXXX. We never received the checks and contacted Truist yet again. I spoke with the Fraud Manager XXXX yesterday and was advised that the IRS sent XXXX an email on XXXX advising that the checks were stolen and therefore Truist is holding our funds for the IRS to request them back and then they can reissue the checks to us. I requested a copy of the email from the IRS and he advised that Truist would mail it to me. I called the IRS yesterday and spoke with an agent XXXX XXXX who was very helpful and advised there was no fraud on our part and they told Truist that the XXXX checks was being audited and the audit was completed on XXXX and we are fine and everything checked out as we are a valid company and was entitled to the checks. The XXXX rep who was handling the investigation approved the XXXX checks and is pending her supervisor to approve and they will email Truist to release the funds to us. XXXX XXXX advised that the IRS should have conducted the audit prior to sending the XXXX checks ; however that didn't happen until after the fact. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "etc. The branch manager XXXX opened XXXX new business checking accounts", and the single most common underlying issue is "where as we can't pay our team".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating gas nor pay for basic living expenses. We have called many times and Truist is giving us the run around even after escalating the call to management. We received a letter from Truist advised the account was under investigation and then another about XXXX weeks ago advised that Truist was closing the accounts and we could go to the local branch and pick up the balance in both accounts. We set an appointment and went the branch and the branch manager XXXX called the XXXX department who advised that checks for the balance of $ XXXX in the checking account and {$1300.00} in the money market account was sent to our business address on XXXX. We never received the checks and contacted Truist yet again. I spoke with the Fraud Manager XXXX yesterday and was advised that the IRS sent XXXX an email on XXXX advising that the checks were stolen and therefore Truist is holding our funds for the IRS to request them back and then they can reissue the checks to us. I requested a copy of the email from the IRS and he advised that Truist would mail it to me. I called the IRS yesterday and spoke with an agent XXXX XXXX who was very helpful and advised there was no fraud on our part and they told Truist that the XXXX checks was being audited and the audit was completed on XXXX and we are fine and everything checked out as we are a valid company and was entitled to the checks. The XXXX rep who was handling the investigation approved the XXXX checks and is pending her supervisor to approve and they will email Truist to release the funds to us. XXXX XXXX advised that the IRS should have conducted the audit prior to sending the XXXX checks ; however that didn't happen until after the fact.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.