Total complaints
1
Filed since Comp
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows from XXXX XXXX to XXXX XXXX ( ET ). Sincerely's complaint history from CFPB public records. 1 consumers have filed complaints since Comp. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Comp
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How from XXXX XXXX to XXXX XXXX ( ET ). Sincerely's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| your inquiry has been forwarded to my attention within the Executive Office of Customer Advocacy at Discover. We regret any dissatisfaction with our XX/XX/2021 response to your CFPB case number XXXX. As advised in our prior response | 1 |
| State | Complaints |
|---|---|
| XXXX XXXX Executive Office of Customer Advocacy CC : Consumer Financial Protection Bureau Feedback provided STATUS Feedback provided on XX/XX/2021 Your feedback THE COMPANYS RESPONSE ADDRESSED ALL OF MY ISSUES No ADDITIONAL COMMENTS The original response said they would take up to 90 days to respond. That's is not acceptable. | 1 |
| Issue | Complaints |
|---|---|
| as the investigation is still ongoing. Should you continue to have questions or have additional information you wish to provide | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
from XXXX XXXX to XXXX XXXX ( ET ). Sincerely has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Comp, and the most recent logged activity is Company re, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, from XXXX XXXX to XXXX XXXX ( ET ). Sincerely reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "your inquiry has been forwarded to my attention within the Executive Office of Customer Advocacy at Discover. We regret any dissatisfaction with our XX/XX/2021 response to your CFPB case number XXXX. As advised in our prior response", and the single most common underlying issue is "as the investigation is still ongoing. Should you continue to have questions or have additional information you wish to provide".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating from XXXX XXXX to XXXX XXXX ( ET ). Sincerely: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
from XXXX XXXX to XXXX XXXX ( ET ). Sincerely has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
from XXXX XXXX to XXXX XXXX ( ET ). Sincerely has a 0% timely response rate to CFPB complaints.
The most common issue reported against from XXXX XXXX to XXXX XXXX ( ET ). Sincerely is "as the investigation is still ongoing. Should you continue to have questions or have additional information you wish to provide" in the "your inquiry has been forwarded to my attention within the Executive Office of Customer Advocacy at Discover. We regret any dissatisfaction with our XX/XX/2021 response to your CFPB case number XXXX. As advised in our prior response" product category.
Read our methodology — how this data is sourced, computed, and verified.