Total complaints
19
Filed since 18.
2026 data Public-data reference. official source
friends
19 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
19 consumer complaints filed with the CFPB
This profile shows friends's complaint history from CFPB public records. 19 consumers have filed complaints since 18. . The company has a 0% timely response rate and has provided relief in 0% of cases.
19
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
11
States Active
18.
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
friends complaint mix by product
- XXXX 4 33.3% – 0% relief
- I am 3 25.0% – 0% relief
- yet they 1 8.3% – 0% relief
- or related 1 8.3% – 0% relief
- general reputation 1 8.3% – 0% relief
- and I 1 8.3% – 0% relief
- you are 1 8.3% – 0% relief
How friends's 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX | 4 |
| I am hereby demanding that you immediately cease all communication with me regarding this alleged debt. This includes | 3 |
| yet they verified it with XXXX. They did not launch a proper investigation | 1 |
| or related by common ownership or affiliated by corporate control with | 1 |
| general reputation | 1 |
| and I am exercising my rights under the FDCPA to request that you cease all collection activities until you have provided validation of this debt. Furthermore | 1 |
| you are to stop all contact with me | 1 |
| Equifax | 1 |
| Transunion | 1 |
| the term consumer report does not include ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report.MY CONSUMER REPORT CAN NOT INCLUDE ANY PERSONAL TRANSACTIONS BETWEEN MYSELF AND ANY PERSON WITHOUT MY WRITTEN INSTRUCTIONS.BLOCK AND REMOVE ALL ITEMS LISTED IN THIS IDENTITY THEFT REPORT. The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character | 1 |
| I was reading the FCRA and noticed you VIOLATED these laws as well : 15 USC 1681 ( a ) ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness | 1 |
| friends | 1 |
| cost fees | 1 |
| and no one in that department after calling daily for an update -can simply advise if they received the fax. This is the first time that I can say I am truly disappointed in this bank. To make matters worse | 1 |
Top States
| State | Complaints |
|---|---|
| or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However | 7 |
| neighbors | 3 |
| or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. You are also violating 15 USC 1681b ( a ) ( 2 ) considering you do NOT have my consent to furnish any information. I am also demanding information of me the consumer giving consent to each credit reporting agency with a wet ink signature stating that i agreed to have these accounts furnished on my consumer report. If you can not provide this document then my consumer report must be updated accurately with fairness.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,773XX,,Consent provided,Web,2024-04-10,Closed with explanation,Yes,N/A,8731066 | 1 |
| or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. You are also violating 15 USC 1681b ( a ) ( 2 ) considering you do NOT have my consent to furnish any information. I am also demanding information of me the consumer giving consent to each credit reporting agency with a wet ink signature stating that i agreed to have these accounts furnished on my consumer report. If you can not provide this document then my consumer report must be updated accurately with fairness.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS | 1 |
| associates or any else who knows about my character | 1 |
| or family members regarding this alleged debt as outlined in 15 U.S.C. 1692c ( b ) | 1 |
| or employers about this matter If you believe I owe a valid debt | 1 |
| or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. You are also violating 15 USC 1681b ( a ) ( 2 ) considering you do NOT have my consent to furnish any information. I am also demanding information of me the consumer giving consent to each credit reporting agency with a wet ink signature stating that i agreed to have these accounts furnished on my consumer report. If you can not provide this document then my consumer report must be updated accurately with fairness.,,EQUIFAX | 1 |
| or associates interviewed as any item listed in this report was not obtained by information from any of those individuals. | 1 |
| children | 1 |
| and I also have a XXXX XXXX ( which account - Wells also closed ). XXXX is literally the method of money transfer for most people. It seems that at this point | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| written instructions to do so. These actions have caused me to be denied of housing for my family causing pain and suffering. Every dispute has came back verified but now i demand information how the information was verified if 15 USC 1681a ( e ) says An investigative consumer report is when any portion of which information on a consumers character | 3 |
| workplace | 3 |
| and XXXX replied to my letter and stated that they completed an investigation and that the above mentioned accounts were updated but NOT verified. How was a complete investigation done if according to 15 U.S.C. 1681 section 603 ( 3 ) ( E ) it states that the term investigative consumer report means a consumer report or portion thereof in which information on a consumers character | 2 |
| According to 15US code1681 ch3 e ( e ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character | 1 |
| but does not include a joint employee of such institution 15 U.S. Code 1681 ( a ) ( 3 ) ( e ) ( e ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character | 1 |
| or mode of living is obtained through personal interviews with neighbors | 1 |
| intimidation | 1 |
| work | 1 |
| and Equifax replied to my letter and stated that they completed an investigation and that the above mentioned accounts were updated but NOT verified. How was a complete investigation done if according to 15 U.S.C. 1681 section 603 ( 3 ) ( E ) it states that the term investigative consumer report means a consumer report or portion thereof in which information on a consumers character | 1 |
| personal characteristics | 1 |
| and a respect for the consumer 's right to privacy. 15 USC 1681 Section 603 ( E ) States ; The term investigative consumer report '' means a consume report or portion thereof in which information on a consumer 's character | 1 |
| ( XXXX ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character | 1 |
| emotional damages | 1 |
| the branch manager contacted the Executive branch to file a complaint seeing as I had the proof with me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About friends
friends has accumulated 19 consumer complaints in the CFPB public database, with filings active across 11 U.S. states. Of those submissions, 14 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 18. , and the most recent logged activity is nts. One m, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, friends reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "written instructions to do so. These actions have caused me to be denied of housing for my family causing pain and suffering. Every dispute has came back verified but now i demand information how the information was verified if 15 USC 1681a ( e ) says An investigative consumer report is when any portion of which information on a consumers character".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating friends: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does friends have?
friends has received 19 consumer complaints filed with the Consumer Financial Protection Bureau.
Does friends respond to complaints on time?
friends has a 0% timely response rate to CFPB complaints.
What is the most common complaint about friends?
The most common issue reported against friends is "written instructions to do so. These actions have caused me to be denied of housing for my family causing pain and suffering. Every dispute has came back verified but now i demand information how the information was verified if 15 USC 1681a ( e ) says An investigative consumer report is when any portion of which information on a consumers character" in the "XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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