Total complaints
1
Filed since Upon
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows for six months's complaint history from CFPB public records. 1 consumers have filed complaints since Upon. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Upon
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How for six months's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was informed by an employee named XXXX XXXX ( XXXX ) | 1 |
| State | Complaints |
|---|---|
| and the only thing it was doing was bringing my account current. Nothing will be going towards the principle of my total loan balance which currently stands at {$100000.00} with interest rates between 5.75-8 % on the four loans currently held by Navient. The second option would be to make a payment for {$2400.00} to bring my account current to cover the three months of missed payments at the full payment of {$860.00} which I has made clear at the beginning of the conversation that I was unable to pay | 1 |
| Issue | Complaints |
|---|---|
| he did not offer me any reason other than | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
for six months has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Upon, and the most recent logged activity is Upon calli, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, for six months reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was informed by an employee named XXXX XXXX ( XXXX )", and the single most common underlying issue is "he did not offer me any reason other than".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating for six months: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
for six months has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
for six months has a 0% timely response rate to CFPB complaints.
The most common issue reported against for six months is "he did not offer me any reason other than" in the "I was informed by an employee named XXXX XXXX ( XXXX )" product category.
Read our methodology — how this data is sourced, computed, and verified.