CFPB · Narrative-heavy record
First United Bank and Trust Company
103 CFPB complaints · 50.5% with narratives · top issue Trouble during payment process.
First United Bank and Trust Company: 50.5% of 103 filings include consumer narratives. Timely 97.1% · relief 1% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- +1200% filings 2021 to 2026
CFPB relief outcome brief
CCDB company first-united-bank-and-trust-company
1% relief · 97.1% timely · 103 filings · Mortgage
Same-product relief peers
Nearest relief peer: 21st Mortgage Corp. (1% relief)
First United Bank and Trust Company closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First United Bank and Trust Company's 103 filings include narrative text
50.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First United Bank and Trust Company complaint mix by product
- Mortgage 53 52.5% – 2% relief
- Checking or 32 31.7% – 0% relief
- Credit reporting 8 7.9% – 0% relief
- Money transfer, 3 3.0% – 0% relief
- Debt collection 2 2.0% – 0% relief
- Vehicle loan 2 2.0% – 0% relief
- Payday loan, 1 1.0% – 0% relief
How First United Bank and Trust Company's 103 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 53 |
| Checking or savings account | 32 |
| Credit reporting or other personal consumer reports | 8 |
| Money transfer, virtual currency, or money service | 3 |
| Debt collection | 2 |
| Vehicle loan or lease | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card | 1 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for First United Bank and Trust Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 57.3% of this company's filings
First United Bank and Trust Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 13
- +1200% vs 2021
Top States
| State | Complaints |
|---|---|
| TX | 59 |
| OK | 40 |
| OH | 1 |
| AL | 1 |
| CA | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 28 |
| Managing an account | 15 |
| Incorrect information on your report | 10 |
| Struggling to pay mortgage | 9 |
| Opening an account | 8 |
| Closing on a mortgage | 7 |
| Problem with a lender or other company charging your account | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing an account | 3 |
| Took or threatened to take negative or legal action | 2 |
| Improper use of your report | 2 |
| Getting a line of credit | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Lost or stolen money order | 1 |
| Problem caused by your funds being low | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Fraud or scam | 1 |
| Repossession | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 1 | 100% |
| 2022 | 13 | 100% |
| 2023 | 14 | 78.6% |
| 2024 | 21 | 100% |
| 2025 | 41 | 100% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database
First United Bank and Trust Company's narrative-rich complaint ledger
First United Bank and Trust Company's 103 logged complaints stay concentrated: only 6 states show a filing. 50.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-05.
First United Bank and Trust Company answers 97.1% of complaints inside the CFPB's tracked window and closes 99% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First United Bank and Trust Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First United Bank and Trust Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 103.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First United Bank and Trust Company (97.1% timely; 1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record