First United Bank and Trust Company
103 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First United Bank and Trust Company complaint mix by product
- Mortgage 53 52.5% – 2% relief
- Checking or 32 31.7% – 0% relief
- Credit reporting 8 7.9% – 0% relief
- Money transfer, 3 3.0% – 0% relief
- Debt collection 2 2.0% – 0% relief
- Vehicle loan 2 2.0% – 0% relief
- Payday loan, 1 1.0% – 0% relief
How First United Bank and Trust Company's 103 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 53 |
| Checking or savings account | 32 |
| Credit reporting or other personal consumer reports | 8 |
| Money transfer, virtual currency, or money service | 3 |
| Debt collection | 2 |
| Vehicle loan or lease | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 59 |
| OK | 40 |
| OH | 1 |
| AL | 1 |
| CA | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 28 |
| Managing an account | 15 |
| Incorrect information on your report | 10 |
| Struggling to pay mortgage | 9 |
| Opening an account | 8 |
| Closing on a mortgage | 7 |
| Problem with a lender or other company charging your account | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing an account | 3 |
| Took or threatened to take negative or legal action | 2 |
| Improper use of your report | 2 |
| Getting a line of credit | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Lost or stolen money order | 1 |
| Problem caused by your funds being low | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Fraud or scam | 1 |
| Repossession | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 1 | 100% |
| 2022 | 13 | 100% |
| 2023 | 14 | 78.6% |
| 2024 | 21 | 100% |
| 2025 | 41 | 100% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First United Bank and Trust Company
First United Bank and Trust Company's 103 logged complaints stay concentrated: only 6 states show a filing on record. 50.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-06-05.
First United Bank and Trust Company answers 97.1% of complaints inside the CFPB's tracked window and closes 99% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First United Bank and Trust Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First United Bank and Trust Company have?
103, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First United Bank and Trust Company respond to complaints on time?
97.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First United Bank and Trust Company?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.