Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| ( complaint number is : # XXXX ). Shortly after submitting this complaint | 1 |
| State | Complaints |
|---|---|
| the 40 year payback amount on the interest bearing principal balance is {$600000.00} plus we would need to pay the {$56000.00} deferred amount in full before the loan would be paid in full. That is {$650000.00}. This is an exorbitant amount of interest to earn on this mortgage. In XXXX we wrote and submitted to Nationstar an appeal letter asking for a sizable reduction in the principle balance on the loan before we could accept the new modification agreement. ( You should be aware that the town of XXXX NH has appraised the value of the property to {$250000.00} most recently ). XXXX XXXX I received a response from Nationstar denying all of the requests I made in our appeal letter leaving us with few options. XXXX XXXX | 1 |
| Issue | Complaints |
|---|---|
| in XXXX of XXXX we were contacted by Nationstar Mortgage Company and were told we had been accepted for the government ( HAMP ) Home Affordable Modification Program. We were not provided any written information about the term of the new loan | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX NH. X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "( complaint number is : # XXXX ). Shortly after submitting this complaint", and the single most common underlying issue is "in XXXX of XXXX we were contacted by Nationstar Mortgage Company and were told we had been accepted for the government ( HAMP ) Home Affordable Modification Program. We were not provided any written information about the term of the new loan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule has a 0% timely response rate to CFPB complaints.
The most common issue reported against fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule is "in XXXX of XXXX we were contacted by Nationstar Mortgage Company and were told we had been accepted for the government ( HAMP ) Home Affordable Modification Program. We were not provided any written information about the term of the new loan" in the "( complaint number is : # XXXX ). Shortly after submitting this complaint" product category.
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