Total complaints
1
Filed since Back
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129's complaint history from CFPB public records. 1 consumers have filed complaints since Back. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Back
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but that XXXX would mail that amount. I received a check from XXXX late XX/XX/2020 via my military mail. When I finally got around to opening the check it was for more than my remaining account balance. I contacted XXXX to inform them. I was told the matter would be escalated. During this time I was busy working COVID response | 1 |
| Issue | Complaints |
|---|---|
| txfers to diff departments and hours on the phone we agreed that I would return the check and they would reissue a check for the proper amount and in turn correct my credit. They said I would have to liaise with their collection department to ensure this happened. When I contacted the collections department they could not provide a good explanation of why it was reported on my credit without warning. They were also baffled on why I was told to contact them directly and just stated to dispute the matter via the credit bureaus | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Back, and the most recent logged activity is Background, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but that XXXX would mail that amount. I received a check from XXXX late XX/XX/2020 via my military mail. When I finally got around to opening the check it was for more than my remaining account balance. I contacted XXXX to inform them. I was told the matter would be escalated. During this time I was busy working COVID response", and the single most common underlying issue is "txfers to diff departments and hours on the phone we agreed that I would return the check and they would reissue a check for the proper amount and in turn correct my credit. They said I would have to liaise with their collection department to ensure this happened. When I contacted the collections department they could not provide a good explanation of why it was reported on my credit without warning. They were also baffled on why I was told to contact them directly and just stated to dispute the matter via the credit bureaus".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129 has a 0% timely response rate to CFPB complaints.
The most common issue reported against feel free to reach back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78148,Servicemember,Consent provided,Web,2020-11-15,Closed with explanation,Yes,N/A,3955129 is "txfers to diff departments and hours on the phone we agreed that I would return the check and they would reissue a check for the proper amount and in turn correct my credit. They said I would have to liaise with their collection department to ensure this happened. When I contacted the collections department they could not provide a good explanation of why it was reported on my credit without warning. They were also baffled on why I was told to contact them directly and just stated to dispute the matter via the credit bureaus" in the "but that XXXX would mail that amount. I received a check from XXXX late XX/XX/2020 via my military mail. When I finally got around to opening the check it was for more than my remaining account balance. I contacted XXXX to inform them. I was told the matter would be escalated. During this time I was busy working COVID response" product category.
Read our methodology — how this data is sourced, computed, and verified.