CFPB · Single-product concentration
Fb Financial Corporation
78 CFPB complaints · 74.4% in "Mortgage" · top issue Trouble during payment process.
Fb Financial Corporation: 74.4% of 78 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- +40% filings 2021 to 2026
CFPB relief outcome brief
CCDB company fb-financial-corporation
0% relief · 100% timely · 78 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Fb Financial Corporation closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Fb Financial Corporation's 78 filings include narrative text
53.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fb Financial Corporation complaint mix by product
- Mortgage 58 75.3% – 0% relief
- Checking or 9 11.7% – 0% relief
- Debt collection 5 6.5% – 0% relief
- Credit reporting 2 2.6% – 0% relief
- Money transfer, 1 1.3% – 0% relief
- Payday loan, 1 1.3% – 0% relief
- Credit card 1 1.3% – 0% relief
How Fb Financial Corporation's 78 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 58 |
| Checking or savings account | 9 |
| Debt collection | 5 |
| Credit reporting or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Fb Financial Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TN
- 25.6% of this company's filings
Fb Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7
- +40% vs 2021
Top States
| State | Complaints |
|---|---|
| TN | 20 |
| AL | 11 |
| FL | 9 |
| SC | 6 |
| TX | 5 |
| PA | 4 |
| MS | 3 |
| WA | 3 |
| VA | 3 |
| CA | 3 |
| WI | 2 |
| VT | 1 |
| CO | 1 |
| MN | 1 |
| GA | 1 |
| KY | 1 |
| LA | 1 |
| NY | 1 |
| AZ | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 43 |
| Closing on a mortgage | 6 |
| Managing an account | 6 |
| Attempts to collect debt not owed | 5 |
| Struggling to pay mortgage | 4 |
| Incorrect information on your report | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Problem with a lender or other company charging your account | 2 |
| Improper use of your report | 1 |
| Fraud or scam | 1 |
| Getting a line of credit | 1 |
| Problem caused by your funds being low | 1 |
| Problem with a purchase shown on your statement | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 5 | 100% |
| 2022 | 22 | 100% |
| 2023 | 10 | 100% |
| 2024 | 18 | 100% |
| 2025 | 16 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Fb Financial Corporation filings cluster in one product
Fb Financial Corporation's 78 logged complaints stay concentrated: only 20 states show a filing. 53.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-08.
Fb Financial Corporation answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fb Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fb Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 78.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fb Financial Corporation (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration