Fb Financial Corporation
78 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fb Financial Corporation complaint mix by product
- Mortgage 58 75.3% – 0% relief
- Checking or 9 11.7% – 0% relief
- Debt collection 5 6.5% – 0% relief
- Credit reporting 2 2.6% – 0% relief
- Money transfer, 1 1.3% – 0% relief
- Payday loan, 1 1.3% – 0% relief
- Credit card 1 1.3% – 0% relief
How Fb Financial Corporation's 78 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 58 |
| Checking or savings account | 9 |
| Debt collection | 5 |
| Credit reporting or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| TN | 20 |
| AL | 11 |
| FL | 9 |
| SC | 6 |
| TX | 5 |
| PA | 4 |
| MS | 3 |
| WA | 3 |
| VA | 3 |
| CA | 3 |
| WI | 2 |
| VT | 1 |
| CO | 1 |
| MN | 1 |
| GA | 1 |
| KY | 1 |
| LA | 1 |
| NY | 1 |
| AZ | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 43 |
| Closing on a mortgage | 6 |
| Managing an account | 6 |
| Attempts to collect debt not owed | 5 |
| Struggling to pay mortgage | 4 |
| Incorrect information on your report | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Problem with a lender or other company charging your account | 2 |
| Improper use of your report | 1 |
| Fraud or scam | 1 |
| Getting a line of credit | 1 |
| Problem caused by your funds being low | 1 |
| Problem with a purchase shown on your statement | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 5 | 100% |
| 2022 | 22 | 100% |
| 2023 | 10 | 100% |
| 2024 | 18 | 100% |
| 2025 | 16 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Fb Financial Corporation
Fb Financial Corporation's 78 logged complaints stay concentrated: only 20 states show a filing on record. 53.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-06-08.
Fb Financial Corporation answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fb Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Fb Financial Corporation have?
78, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Fb Financial Corporation respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Fb Financial Corporation?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.