Total complaints
9
Filed since ( XX
9 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
9 consumer complaints filed with the CFPB
This profile shows fax's complaint history from CFPB public records. 9 consumers have filed complaints since ( XX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
9
Filed since ( XX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How fax's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| as a consumer I have been sucker punched and double crossed more than once before in my life | 1 |
| LLC XXXX XXXX XXXX XXXX | 1 |
| they closed out my case without notice. I reached out to Chase and representative stated my work schedule did not show an address | 1 |
| true | 1 |
| they used an opt-out model ( rather than an opt-in model ) to get people enrolled in a card they did not want ; 3. They wrongly allowed charges after XX/XX/XXXX on an account that they closed and transferred them to an account for which I did not have the card and one in which I never agreed to the terms and conditions ; 4. They delayed sending the new cards for two weeks | 1 |
| including calling before XXXX in the XXXX or after XXXX at XXXX ; Withholding your mail from you or opening your mail without permission ; Contacting others about your debt | 1 |
| multiple times | 1 |
| I spoke with XXXX via telephone from Experian. I questioned him as to why a fraudulent and unverified account remained on my personal credit report. XXXX informed me that XXXX varied the account by mean on an electronic notification. He stated that XXXX did not provide any tangible documentation | 1 |
| I can not enter the old account and I get sent nowhere ( essentially | 1 |
| State | Complaints |
|---|---|
| or a written letter to me detailing those 3 points | 1 |
| etc ). | 1 |
| and region ; documentation showing my position with the company alongside the address | 1 |
| phone call to customer service and each time I get no resolution and the same in accurate information is being reported. HOW CAN I FIX THIS PROBLEM.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,VA,22102,,Consent provided,Web,2018-04-24,Closed with explanation,Yes,N/A,2885265 | 1 |
| or registered mail ) where both parties would have a record of the communication.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BARCLAYS BANK DELAWARE,MD,20815,,Consent provided,Web,2022-02-02,Closed with explanation,Yes,N/A,5178440 | 1 |
| 1 | |
| internet etc | 1 |
| or upload it. He then provided me with the fax number | 1 |
| or phone. | 1 |
| Issue | Complaints |
|---|---|
| and RBFCU should have nothing to hide | 1 |
| XXXX XXXX Accelerated Financial Solutions | 1 |
| 000 store directory showing store number | 1 |
| an apartment | 1 |
| instead of working with me to compensate me for the value of my lost rewards | 1 |
| friends | 1 |
| pursuant to section 605B of the Fair Credit Reporting Act | 1 |
| I would need to go to the police station | 1 |
| have also faxed a complaint across early XXXX XXXX ; and most recently | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
fax has accumulated 9 consumer complaints in the CFPB public database, with filings active across 9 U.S. states. Of those submissions, 7 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( XX, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, fax reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as a consumer I have been sucker punched and double crossed more than once before in my life", and the single most common underlying issue is "and RBFCU should have nothing to hide".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating fax: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
fax has received 9 consumer complaints filed with the Consumer Financial Protection Bureau.
fax has a 0% timely response rate to CFPB complaints.
The most common issue reported against fax is "and RBFCU should have nothing to hide" in the "as a consumer I have been sucker punched and double crossed more than once before in my life" product category.
Read our methodology — how this data is sourced, computed, and verified.