Total complaints
2
Filed since The
2026 data Public-data reference. official source
failing to provide loan discharge options
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows failing to provide loan discharge options's complaint history from CFPB public records. 2 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
The
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
failing to provide loan discharge options complaint mix by product
- the terms 1 50.0% – 0% relief
- the terms 1 50.0% – 0% relief
How failing to provide loan discharge options's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the terms and conditions of the The current servicer ( XXXX XXXX ) is linked to the loan as it was transferred from the original lender Wells Fargo to XXXX XXXX XXXX ( a division of XXXX ). oans remained the same. Due to school misconduct | 1 |
| the terms and conditions of the The current servicer ( Firstmark Services ) is linked to the loan as it was transferred from the original lender XXXX XXXX to Firstmark XXXX XXXXXXXX ( a division of Nelnet ). XXXX remained the same. Due to school misconduct | 1 |
Top States
| State | Complaints |
|---|---|
| and attempting to collect payments even though the loan was purchased knowing that it was illegally obtained by Wells Fargo due to school misconduct. | 1 |
| and attempting to collect payments even though the loan was purchased knowing that it was illegally obtained by XXXX XXXX due to school misconduct. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| failing to provide loan discharge options | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About failing to provide loan discharge options
failing to provide loan discharge options has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The transf, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, failing to provide loan discharge options reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the terms and conditions of the The current servicer ( XXXX XXXX ) is linked to the loan as it was transferred from the original lender Wells Fargo to XXXX XXXX XXXX ( a division of XXXX ). oans remained the same. Due to school misconduct", and the single most common underlying issue is "failing to provide loan discharge options".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating failing to provide loan discharge options: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does failing to provide loan discharge options have?
failing to provide loan discharge options has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does failing to provide loan discharge options respond to complaints on time?
failing to provide loan discharge options has a 0% timely response rate to CFPB complaints.
What is the most common complaint about failing to provide loan discharge options?
The most common issue reported against failing to provide loan discharge options is "failing to provide loan discharge options" in the "the terms and conditions of the The current servicer ( XXXX XXXX ) is linked to the loan as it was transferred from the original lender Wells Fargo to XXXX XXXX XXXX ( a division of XXXX ). oans remained the same. Due to school misconduct" product category.
Read our methodology — how this data is sourced, computed, and verified.
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