Total complaints
1
Filed since Free
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows extended beyond expiration date's complaint history from CFPB public records. 1 consumers have filed complaints since Free. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Free
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How extended beyond expiration date's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and the same date each twelve months thereafter. Your Anniversary Free Night Award is valid for a one night hotel stay at a property with a redemption level up to 35 | 1 |
| State | Complaints |
|---|---|
| or re-credited for points. Each Anniversary Free Night Award issued will have an expiration of 12 months. To qualify for the Anniversary Free Night Award | 1 |
| Issue | Complaints |
|---|---|
| and payment of mandatory resort fees at properties where resort fees are charged. For the list of participating hotels where you can redeem the 35 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
extended beyond expiration date has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Free, and the most recent logged activity is Free Night, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, extended beyond expiration date reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and the same date each twelve months thereafter. Your Anniversary Free Night Award is valid for a one night hotel stay at a property with a redemption level up to 35", and the single most common underlying issue is "and payment of mandatory resort fees at properties where resort fees are charged. For the list of participating hotels where you can redeem the 35".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating extended beyond expiration date: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
extended beyond expiration date has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
extended beyond expiration date has a 0% timely response rate to CFPB complaints.
The most common issue reported against extended beyond expiration date is "and payment of mandatory resort fees at properties where resort fees are charged. For the list of participating hotels where you can redeem the 35" in the "and the same date each twelve months thereafter. Your Anniversary Free Night Award is valid for a one night hotel stay at a property with a redemption level up to 35" product category.
Read our methodology — how this data is sourced, computed, and verified.