Total complaints
6
Filed since Late
2026 data Public-data reference. official source
explanation
6 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6 consumer complaints filed with the CFPB
This profile shows explanation's complaint history from CFPB public records. 6 consumers have filed complaints since Late. The company has a 0% timely response rate and has provided relief in 0% of cases.
6
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
6
States Active
Late
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
explanation complaint mix by product
- I have 1 16.7% – 0% relief
- but the 1 16.7% – 0% relief
- all the 1 16.7% – 0% relief
- I submitted 1 16.7% – 0% relief
- the borrowers 1 16.7% – 0% relief
- I signed 1 16.7% – 0% relief
How explanation's 6 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I have been unable to pay recurring bills | 1 |
| but the reporting contains inaccurate and incomplete information. I previously submitted a formal dispute with Experian | 1 |
| all the while continuing in good faith with the company making transactions | 1 |
| I submitted a written Contract Review and Compliance Request by email. On XX/XX/XXXX | 1 |
| the borrowers made repeated | 1 |
| I signed into my online account with Chase and saw that | 1 |
Top States
| State | Complaints |
|---|---|
| or access to documentation. | 1 |
| or documentation. As a result | 1 |
| or restitution. | 1 |
| or review update | 1 |
| or attempt to resolve the issues raised. | 1 |
| or even notice. This has now caused my account to be overdrawn for two different debits that I previously authorized and each of those insufficient funds debits results in an additional {$34.00} charge by Chase. Chase | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| returned payments | 1 |
| nor did I receive any proof or explanation as to why the modification was cancelled or denied | 1 |
| i began to worry. i sent tickets daily | 1 |
| which was delivered and signed for on XX/XX/XXXX. I sent multiple follow-up emails requesting a written acknowledgment | 1 |
| contradictory possession dates | 1 |
| my account had been credited with a deposit of {$220.00} and another for {$8.00}. Inexplicably | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About explanation
explanation has accumulated 6 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Late, and the most recent logged activity is i raised m, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, explanation reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have been unable to pay recurring bills", and the single most common underlying issue is "returned payments".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating explanation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does explanation have?
explanation has received 6 consumer complaints filed with the Consumer Financial Protection Bureau.
Does explanation respond to complaints on time?
explanation has a 0% timely response rate to CFPB complaints.
What is the most common complaint about explanation?
The most common issue reported against explanation is "returned payments" in the "I have been unable to pay recurring bills" product category.
Read our methodology — how this data is sourced, computed, and verified.
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