Total complaints
1
Filed since Loan
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows everything was still on hold concerning the loan. He went over all my options again concerning the modification. So's complaint history from CFPB public records. 1 consumers have filed complaints since Loan. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Loan
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How everything was still on hold concerning the loan. He went over all my options again concerning the modification. So's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| after the 12 months forbearance period ended with my loan. The time frame to process this paperwork is 30 to 45 days. My forbearance period end in XX/XX/2022. There were three options that I had discussed concerning the loan modification which where as follows : 1. Refinance the previous missed payments into a second mortgage 2. Lower the monthly payments by 25 % 3. Extend loan up to 40 years I sent in the paperwork ( via fax on XXXX ) for the loan modification as required. I called Loan Depot on XXXX. I was told that the loan modification paperwork was received | 1 |
| State | Complaints |
|---|---|
| 60 days after that call on XXXX | 1 |
| Issue | Complaints |
|---|---|
| I called to check the status of the loan modification paperwork. I spoke with a gentleman that stated it could take up to 60 days to get an answer to the modification. The department that had to process the paperwork was behind. So | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
everything was still on hold concerning the loan. He went over all my options again concerning the modification. So has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Loan, and the most recent logged activity is Loan Depot, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, everything was still on hold concerning the loan. He went over all my options again concerning the modification. So reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "after the 12 months forbearance period ended with my loan. The time frame to process this paperwork is 30 to 45 days. My forbearance period end in XX/XX/2022. There were three options that I had discussed concerning the loan modification which where as follows : 1. Refinance the previous missed payments into a second mortgage 2. Lower the monthly payments by 25 % 3. Extend loan up to 40 years I sent in the paperwork ( via fax on XXXX ) for the loan modification as required. I called Loan Depot on XXXX. I was told that the loan modification paperwork was received", and the single most common underlying issue is "I called to check the status of the loan modification paperwork. I spoke with a gentleman that stated it could take up to 60 days to get an answer to the modification. The department that had to process the paperwork was behind. So".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating everything was still on hold concerning the loan. He went over all my options again concerning the modification. So: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
everything was still on hold concerning the loan. He went over all my options again concerning the modification. So has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
everything was still on hold concerning the loan. He went over all my options again concerning the modification. So has a 0% timely response rate to CFPB complaints.
The most common issue reported against everything was still on hold concerning the loan. He went over all my options again concerning the modification. So is "I called to check the status of the loan modification paperwork. I spoke with a gentleman that stated it could take up to 60 days to get an answer to the modification. The department that had to process the paperwork was behind. So" in the "after the 12 months forbearance period ended with my loan. The time frame to process this paperwork is 30 to 45 days. My forbearance period end in XX/XX/2022. There were three options that I had discussed concerning the loan modification which where as follows : 1. Refinance the previous missed payments into a second mortgage 2. Lower the monthly payments by 25 % 3. Extend loan up to 40 years I sent in the paperwork ( via fax on XXXX ) for the loan modification as required. I called Loan Depot on XXXX. I was told that the loan modification paperwork was received" product category.
Read our methodology — how this data is sourced, computed, and verified.