every other email reply seems auto reply? We are going on NINE MONTHS of this. Then the topping on the cake is the property tax issue as stated above. I dont know what is happening and its like moving mountains to get to tallk to a real person. We need help! This is not ok.,,Mr. Cooper Group Inc.,AZ,863XX,,Consent provided,Web,2025-08-07,Closed with explanation,Yes,N/A,15150397

What the CFPB Record Shows About every other email reply seems auto reply? We are going on NINE MONTHS of this. Then the topping on the cake is the property tax issue as stated above. I dont know what is happening and its like moving mountains to get to tallk to a real person. We need help! This is not ok.,,Mr. Cooper Group Inc.,AZ,863XX,,Consent provided,Web,2025-08-07,Closed with explanation,Yes,N/A,15150397

every other email reply seems auto reply? We are going on NINE MONTHS of this. Then the topping on the cake is the property tax issue as stated above. I dont know what is happening and its like moving mountains to get to tallk to a real person. We need help! This is not ok.,,Mr. Cooper Group Inc.,AZ,863XX,,Consent provided,Web,2025-08-07,Closed with explanation,Yes,N/A,15150397 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Prob, and the most recent logged activity is Problem # , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, every other email reply seems auto reply? We are going on NINE MONTHS of this. Then the topping on the cake is the property tax issue as stated above. I dont know what is happening and its like moving mountains to get to tallk to a real person. We need help! This is not ok.,,Mr. Cooper Group Inc.,AZ,863XX,,Consent provided,Web,2025-08-07,Closed with explanation,Yes,N/A,15150397 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX We were one signature away from XXXX XXXX signing off on a partial release when our mortgage was transferred to Mr. Cooper. XXXX sent the partial release file at the time of transfer. We have sent the partial release file and the title company has sent the partial release file. On XX/XX/year>", and the single most common underlying issue is "We have been trying to get the partial release signed off. We ask for an update and Mr cooper responds with please provide info. '' We provide the info".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating every other email reply seems auto reply? We are going on NINE MONTHS of this. Then the topping on the cake is the property tax issue as stated above. I dont know what is happening and its like moving mountains to get to tallk to a real person. We need help! This is not ok.,,Mr. Cooper Group Inc.,AZ,863XX,,Consent provided,Web,2025-08-07,Closed with explanation,Yes,N/A,15150397: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.