Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows eventually closing it out. Most recently's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How eventually closing it out. Most recently's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my client received the first check from her insurance company for water damage repairs that required it be endorsed by both her and her servicer | 1 |
| State | Complaints |
|---|---|
| the damage was worsened by Hurricane Irma and my client received another check from her insurance company for additional repairs. Suntrust again instructed she mail a package of documentation along with the check. Suntrust engaged in the same pattern | 1 |
| Issue | Complaints |
|---|---|
| she submitted all the necessary documentation along with the check. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
eventually closing it out. Most recently has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, eventually closing it out. Most recently reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my client received the first check from her insurance company for water damage repairs that required it be endorsed by both her and her servicer", and the single most common underlying issue is "she submitted all the necessary documentation along with the check. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating eventually closing it out. Most recently: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
eventually closing it out. Most recently has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
eventually closing it out. Most recently has a 0% timely response rate to CFPB complaints.
The most common issue reported against eventually closing it out. Most recently is "she submitted all the necessary documentation along with the check. However" in the "my client received the first check from her insurance company for water damage repairs that required it be endorsed by both her and her servicer" product category.
Read our methodology — how this data is sourced, computed, and verified.