even when I made the payment we agreed upon- they would falsely mail letters to my cosigner saying I was not up to date- when I was in fact up to date with the agreed upon payment arrangement. This company has been nothing short of a complete nightmare

What the CFPB Record Shows About even when I made the payment we agreed upon- they would falsely mail letters to my cosigner saying I was not up to date- when I was in fact up to date with the agreed upon payment arrangement. This company has been nothing short of a complete nightmare

even when I made the payment we agreed upon- they would falsely mail letters to my cosigner saying I was not up to date- when I was in fact up to date with the agreed upon payment arrangement. This company has been nothing short of a complete nightmare has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I was also, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, even when I made the payment we agreed upon- they would falsely mail letters to my cosigner saying I was not up to date- when I was in fact up to date with the agreed upon payment arrangement. This company has been nothing short of a complete nightmare reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "all of which Sallie Mae records the phone calls", and the single most common underlying issue is "I am fully prepared for my lawyer to get copies of all these phone calls dating as far back as 8 years".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating even when I made the payment we agreed upon- they would falsely mail letters to my cosigner saying I was not up to date- when I was in fact up to date with the agreed upon payment arrangement. This company has been nothing short of a complete nightmare: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.