even though they had a 60 day policy before. One of the merchants requested an Affidavit of denial or a Letter of Intent. I called and begged several times for that documentation so that I could get the refund from the merchant. I was told over and over that they would not generate that document for me since they had denied my claim and closed the case. They also want it to come from the bank

What the CFPB Record Shows About even though they had a 60 day policy before. One of the merchants requested an Affidavit of denial or a Letter of Intent. I called and begged several times for that documentation so that I could get the refund from the merchant. I was told over and over that they would not generate that document for me since they had denied my claim and closed the case. They also want it to come from the bank

even though they had a 60 day policy before. One of the merchants requested an Affidavit of denial or a Letter of Intent. I called and begged several times for that documentation so that I could get the refund from the merchant. I was told over and over that they would not generate that document for me since they had denied my claim and closed the case. They also want it to come from the bank has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I sp, and the most recent logged activity is I spent da, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, even though they had a 60 day policy before. One of the merchants requested an Affidavit of denial or a Letter of Intent. I called and begged several times for that documentation so that I could get the refund from the merchant. I was told over and over that they would not generate that document for me since they had denied my claim and closed the case. They also want it to come from the bank reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "attempting to resolve this situation. I submitted another dispute", and the single most common underlying issue is "where XXXX tried to assist. She was surprised at this response. She made phone calls on my behalf to the fraud department and to the merchants to try to help".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating even though they had a 60 day policy before. One of the merchants requested an Affidavit of denial or a Letter of Intent. I called and begged several times for that documentation so that I could get the refund from the merchant. I was told over and over that they would not generate that document for me since they had denied my claim and closed the case. They also want it to come from the bank: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.