even though the Loan was shown as paid off in their records. I was then told by the Representative that {$140.00} was left on Loan so they took it from the automatically drafted payment. This still does not mathematically add up.,,BBVA FINANCIAL CORPORATION,AR,719XX,,Consent provided,Web,2019-02-08,Closed with explanation,Yes,N/A,3146244

What the CFPB Record Shows About even though the Loan was shown as paid off in their records. I was then told by the Representative that {$140.00} was left on Loan so they took it from the automatically drafted payment. This still does not mathematically add up.,,BBVA FINANCIAL CORPORATION,AR,719XX,,Consent provided,Web,2019-02-08,Closed with explanation,Yes,N/A,3146244

even though the Loan was shown as paid off in their records. I was then told by the Representative that {$140.00} was left on Loan so they took it from the automatically drafted payment. This still does not mathematically add up.,,BBVA FINANCIAL CORPORATION,AR,719XX,,Consent provided,Web,2019-02-08,Closed with explanation,Yes,N/A,3146244 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, even though the Loan was shown as paid off in their records. I was then told by the Representative that {$140.00} was left on Loan so they took it from the automatically drafted payment. This still does not mathematically add up.,,BBVA FINANCIAL CORPORATION,AR,719XX,,Consent provided,Web,2019-02-08,Closed with explanation,Yes,N/A,3146244 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX Thursday I call BBVA Compass Bank XXXX make sure that a check had need sent in the mail because we are on the 8th business day of when we last spoke to a representative and have not received anything yet. The BBVA Compass Bank representative tells us that Compass Bank is keeping the interest off of the {$470.00} that they took out of our account on XX/XX/XXXX. When I said that the payoff amount quoted from BBVA Compass Bank included interest", and the single most common underlying issue is "that I would have to provide a copy of the payoff fax that BBVA Compass Bank sent to the Dealership".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating even though the Loan was shown as paid off in their records. I was then told by the Representative that {$140.00} was left on Loan so they took it from the automatically drafted payment. This still does not mathematically add up.,,BBVA FINANCIAL CORPORATION,AR,719XX,,Consent provided,Web,2019-02-08,Closed with explanation,Yes,N/A,3146244: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.