Total complaints
1
Filed since Over
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows even though I had not approved of the protection program's complaint history from CFPB public records. 1 consumers have filed complaints since Over. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Over
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How even though I had not approved of the protection program's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I tried to work things out with CITI. I even told them I would sign a contract where they would be the first debt paid off after the house sells. I thought I was getting somewhere with them until I received a debt collection letter from a North Carolina collection agency | 1 |
| State | Complaints |
|---|---|
| CITI was charging me for the protection program and not using it to protect me. What creeps! | 1 |
| Issue | Complaints |
|---|---|
| I am served a notice that XXXX XXXX XXXX filed a lawsuit against me for the debt. What the heck! I contacted CITI immediately about the XXXX XXXX XXXX lawsuit and at first | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
even though I had not approved of the protection program has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Over, and the most recent logged activity is Over the n, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, even though I had not approved of the protection program reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I tried to work things out with CITI. I even told them I would sign a contract where they would be the first debt paid off after the house sells. I thought I was getting somewhere with them until I received a debt collection letter from a North Carolina collection agency", and the single most common underlying issue is "I am served a notice that XXXX XXXX XXXX filed a lawsuit against me for the debt. What the heck! I contacted CITI immediately about the XXXX XXXX XXXX lawsuit and at first".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating even though I had not approved of the protection program: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
even though I had not approved of the protection program has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
even though I had not approved of the protection program has a 0% timely response rate to CFPB complaints.
The most common issue reported against even though I had not approved of the protection program is "I am served a notice that XXXX XXXX XXXX filed a lawsuit against me for the debt. What the heck! I contacted CITI immediately about the XXXX XXXX XXXX lawsuit and at first" in the "I tried to work things out with CITI. I even told them I would sign a contract where they would be the first debt paid off after the house sells. I thought I was getting somewhere with them until I received a debt collection letter from a North Carolina collection agency" product category.
Read our methodology — how this data is sourced, computed, and verified.