Total complaints
1
Filed since I as
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows even offering to qualify the client for another card if they don't have one available.'s complaint history from CFPB public records. 1 consumers have filed complaints since I as. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I as
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How even offering to qualify the client for another card if they don't have one available.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| we went back the next day to put the arrangements in play. During this meeting again I went over the matter of paying off the monthly purchase charges ( which is supported by our account history of being the practice on this card since inception ) so as to avoid any interest charges. XXXX assured me that as along as I paid the purchases on the card during the statement cycle I would be fine. We went ahead with the direct deposit advance signing the paperwork and being given copies of it along with the disclosure statements. I have to admit that I didn't look very closely at the statements only to find the amount of purchases charged for the next couple of months as we were very busy and I had a level of Trust with the Bank of America. In XXXX I actually had some time to sit down and review the statements and was shocked and dismayed to see that interest was being charged on the account at a rate of 24.99 %. I called XXXX right away and explained my plight to him | 1 |
| Issue | Complaints |
|---|---|
| he recommended I call the XXXX XXXX and speak to them as he didn't have the full access to our account that they did and they could help sort out the issue. I called them a couple of times and was left on hold for a significant period and then I hung up tried again and the same thing happened. We then were preparing to begin the trip home to XXXX and I left it until we got there and resettled. In XXXX I contacted XXXX again saying I was still having trouble and couldn't understand why this was happening when I was paying off the purchases as required. Again he passed the me back onto XXXX. I called and finally got to speak to a Representative by the name of XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
even offering to qualify the client for another card if they don't have one available. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I as, and the most recent logged activity is I asked ho, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, even offering to qualify the client for another card if they don't have one available. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we went back the next day to put the arrangements in play. During this meeting again I went over the matter of paying off the monthly purchase charges ( which is supported by our account history of being the practice on this card since inception ) so as to avoid any interest charges. XXXX assured me that as along as I paid the purchases on the card during the statement cycle I would be fine. We went ahead with the direct deposit advance signing the paperwork and being given copies of it along with the disclosure statements. I have to admit that I didn't look very closely at the statements only to find the amount of purchases charged for the next couple of months as we were very busy and I had a level of Trust with the Bank of America. In XXXX I actually had some time to sit down and review the statements and was shocked and dismayed to see that interest was being charged on the account at a rate of 24.99 %. I called XXXX right away and explained my plight to him", and the single most common underlying issue is "he recommended I call the XXXX XXXX and speak to them as he didn't have the full access to our account that they did and they could help sort out the issue. I called them a couple of times and was left on hold for a significant period and then I hung up tried again and the same thing happened. We then were preparing to begin the trip home to XXXX and I left it until we got there and resettled. In XXXX I contacted XXXX again saying I was still having trouble and couldn't understand why this was happening when I was paying off the purchases as required. Again he passed the me back onto XXXX. I called and finally got to speak to a Representative by the name of XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating even offering to qualify the client for another card if they don't have one available.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
even offering to qualify the client for another card if they don't have one available. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
even offering to qualify the client for another card if they don't have one available. has a 0% timely response rate to CFPB complaints.
The most common issue reported against even offering to qualify the client for another card if they don't have one available. is "he recommended I call the XXXX XXXX and speak to them as he didn't have the full access to our account that they did and they could help sort out the issue. I called them a couple of times and was left on hold for a significant period and then I hung up tried again and the same thing happened. We then were preparing to begin the trip home to XXXX and I left it until we got there and resettled. In XXXX I contacted XXXX again saying I was still having trouble and couldn't understand why this was happening when I was paying off the purchases as required. Again he passed the me back onto XXXX. I called and finally got to speak to a Representative by the name of XXXX" in the "we went back the next day to put the arrangements in play. During this meeting again I went over the matter of paying off the monthly purchase charges ( which is supported by our account history of being the practice on this card since inception ) so as to avoid any interest charges. XXXX assured me that as along as I paid the purchases on the card during the statement cycle I would be fine. We went ahead with the direct deposit advance signing the paperwork and being given copies of it along with the disclosure statements. I have to admit that I didn't look very closely at the statements only to find the amount of purchases charged for the next couple of months as we were very busy and I had a level of Trust with the Bank of America. In XXXX I actually had some time to sit down and review the statements and was shocked and dismayed to see that interest was being charged on the account at a rate of 24.99 %. I called XXXX right away and explained my plight to him" product category.
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