Total complaints
153
Filed since ( 9
2026 data Public-data reference. official source
etc.
153 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
153 consumer complaints filed with the CFPB
This profile shows etc.'s complaint history from CFPB public records. 153 consumers have filed complaints since ( 9 . The company has a 0% timely response rate and has provided relief in 0% of cases.
153
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
48
States Active
( 9
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
etc. complaint mix by product
- XXXX XXXX 4 20.0% – 0% relief
- as well 3 15.0% – 0% relief
- dealers 3 15.0% – 0% relief
- disputing charges 3 15.0% – 0% relief
- etc. did 3 15.0% – 0% relief
- general reputation 2 10.0% – 0% relief
- no documentation 2 10.0% – 0% relief
How etc.'s 153 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX XXXX | 4 |
| as well as the removal of the incorrect address from my credit report. Attached | 3 |
| dealers | 3 |
| disputing charges | 3 |
| etc. did not contact XXXX XXXX XXXX | 3 |
| general reputation | 2 |
| no documentation to verify | 2 |
| XXXX | 2 |
| XX/XX/XXXX | 2 |
| have dealt with | 2 |
| derived from XXXX relationship with Master Wholesalers | 2 |
| I have been informed that my personal and financial data were compromised | 2 |
| e.g. | 2 |
| I have paid this card as agreed | 2 |
| I have not been late on any of my financial products in the last 10 years. In fact | 2 |
| including 2 class action suits | 1 |
| my family with XXXX young children ( one was having a XXXX ) were driving for 6 hours and arrived at the hotel around XXXX. Everyone expected to check in and go to sleep because we needed to get up and drive to XXXX early the next morning. Because of the closed hotel and no advance notice | 1 |
| while we were both on conference call. Direct Express also refused to talk to me when I placed the call on speaker phone | 1 |
| I sent 5 additional different letters | 1 |
| Bank of America AGAIN deducted {$28000.00} from my XXXX XXXX account | 1 |
| I was informed that my checking/saving accounts were to be closed by Chase | 1 |
| I suppose indefinitely | 1 |
| derived from XXXX relationship with XXXX XXXX | 1 |
| when they insisted I do so | 1 |
| they asked me to take a selfie with one of my other connected bank cards to verify it. They additionally asked me to take a selfie with another card that I no longer have because the connected account was closed ( and card shredded ) over a year ago. I kept trying to explain one of the debit cards linked to the account no longer exists to their chat representative ( that's all they offer their paying premium '' members ). I repeated it several times until she finally got it. And then | 1 |
| 2 ) the signature was not mine | 1 |
| the last conversation I had with the supplier was aggressive because I confronted both of them to see who was telling the truth. Of course | 1 |
| they assured me they did. I was told the money would be back in my account on Tuesday | 1 |
| after not hearing from anyone from your company in over XXXX weeks | 1 |
| deposit money | 1 |
| I received a phone call from a person XXXX XXXX XXXX claiming to be a representative of Coinbase | 1 |
| but this mortgage was not included. So | 1 |
| I paid the last installment | 1 |
| XXXX XXXX XXXX | 1 |
| and by doing so are putting our credit/FICO history in jeopardy. Plus | 1 |
| approx | 1 |
| all they have done is sent me a proof of XXXX without any reference that helps to track where the payment was sent | 1 |
| a loan officer with Freedom Mortgage | 1 |
| in XX/XX/XXXX | 1 |
| I received repeated phone calls from so-called representatives of MGM wanting to collect on this amount. I informed them that the account ending in XXXX was not a legitimate account associated with my name | 1 |
| full name | 1 |
| this has not come up before | 1 |
| and told me that these rights no longer existed | 1 |
| To my surprise | 1 |
| and it 's partly because I do n't frivolously apply for credit. Their hard credit check | 1 |
| and have been a client with Citibank since I was XXXX XXXX XXXX ( I am XXXX XXXX XXXX now ). I worked incredibly hard to be in a position to sign a new commercial lease on Monday XX/XX/XXXX | 1 |
| and this debit card is also the card I've been using for the longest time. I cherish the partnership with Chase and hope it will continue. However | 1 |
| my mother passed away | 1 |
| XXXX XXXX XXXX On XX/XX/year> | 1 |
| the Wells Fargo Loss and Recovery Department took the entire amount of {$37000.00} on XX/XX/year> | 1 |
| this has been the most miserable experience. There has not been a single customer service representative who has been able to provide me with a helpful solution | 1 |
| In a subsequent call to the mortgage company | 1 |
| 2 ) I have to just trust their verbal promise that I will be able to back out if I want | 1 |
| and ultimately | 1 |
| there is a much larger check that I have not received from BOA | 1 |
| we provided Synchrony with documentations | 1 |
| NJ Higher Education Assistance regularly extends credit and regularly furnishes information to the consumer reporting agencies. In fact | 1 |
| and took the usual information to apply for a loan | 1 |
| I never had anything taped to my door. This is perjury The fourth issue I have is in order for XXXX 's employee to get to my front door | 1 |
| and closed the case. I expressed my dissatisfaction with the findings | 1 |
| glaring red flags of fraud. Not only had I signed in to an account I've been repaying for close to 20 years | 1 |
| this time by phone | 1 |
| I am told that loans close typically close in 25 days | 1 |
| opts for the status quo & /or ignores unscrupulous behavior from corporations and the like | 1 |
| US Bank rejected my dispute and refuses to provide any reason for this rejection. This despite the fact that I have provided all documentation that they have requested | 1 |
| but it was not possible and I had several problems with them | 1 |
| including [ list supporting documents | 1 |
| I received a message from XXXX XXXX | 1 |
| use or retain my cell phone number | 1 |
| which is a violation of Texas law. He did not keep track of spending | 1 |
| higher than my estimate of {$8400.00} ( $ XXXXmonthly interest at the start of forbearance X XXXX = {$8300.00} ). Starting from XX/XX/XXXX | 1 |
| deliberate and diabolical attempt on their part to SYSTEMICALLY DENY the sign-on bonus that they had promised | 1 |
| they provided a random string of numbers | 1 |
| photos | 1 |
| XXXX said to my wife over phone that she had XXXX '' him over on the foundation bid because the Rep for XXXX XXXX XXXX | 1 |
| again | 1 |
| Do a through investigation or explain why my account was debited {$5000.00} and that they have no record for the transaction nor they know who did it ( Customer | 1 |
| repeatedly | 1 |
| a copy of the Breach letter | 1 |
| they did not address any of their failings to deliver adequate customer service | 1 |
| XXXX XXXX XXXX of a drugging assault | 1 |
| including ALL the documents she requested | 1 |
| XXXX XXXX XXXX XXXX regularly extends credit and regularly furnishes information to the consumer reporting agencies. In fact | 1 |
| we sent a letter directly to US Bank President and CEO Mr. XXXX XXXX on XX/XX/XXXX by USPS certified mail a petition of reconsideration. Two days later they received the letter. ( Is attached ). This Letter was sent with a full file of the Company formation documentation and legal permits. Also | 1 |
| XXXX XXXX XXXX or HESSA wants all the borrowers to sign or agree to a privacy terms and conditions | 1 |
| financed through US Bank | 1 |
| embarrassment | 1 |
| beyond our {$500.00} security deposit | 1 |
| I'm requesting AGAIN ( 2nd time ) for XXXX Credit to ALSO DELETE/REMOVE the Indicator of seeking credit '' from my report and as it factors into my XXXX Credit Report and ALL FORMS OF MY FICO SCORES | 1 |
| provide information regarding your current or most recent occupation | 1 |
| having them ignore phone calls and emails | 1 |
| XX/XX/2017 | 1 |
| XX/XX/2020 at XXXX ( 8 days later ) | 1 |
| I have come to no solution on how this has affected my credit report. What is overly frustrating | 1 |
| including making my mortgage payments and also maintaining my home. So | 1 |
| I was frustrated | 1 |
| cabinets | 1 |
| more obstacles were presented by the agent | 1 |
| in turn | 1 |
| letters regarding this issue- since we waived an escrow account | 1 |
| nor were we sent any type of bill showing what we owed | 1 |
| including Aggravated Identity Theft | 1 |
| or escrow | 1 |
| we received a denial based on the fact that the existing use of the property | 1 |
| so I immediately called Fed Loans and told them to take the forbearance off. They said they could not. They also told me that the interest was already being capitalized because I missed my window of recertification | 1 |
| the attorney name and phone number | 1 |
| I called PNC and spoke to a representative that could not tell me why my disputes were denied. Per PNCs denial letter | 1 |
| I received notice that I was denied for a loan modification | 1 |
| I was a non-traditional | 1 |
| the servicer of the loan ( SPS ) did not conduct a thorough step-by-step waterfall process to resolve the current loan delinquency | 1 |
| I'm requesting AGAIN ( XXXX time ) for Experian Credit to ALSO DELETE/REMOVE the Indicator of seeking credit '' from my report and as it factors into my Experian Credit Report and ALL FORMS OF MY XXXX SCORES | 1 |
| we are temporary in XXXX | 1 |
| enrollment status from XXXX | 1 |
| and was told by Sallie Mae that when the second loan came out of deferment | 1 |
| with a message stating to contact them regarding a debt. The voice mail from XXXX ( XXXX ) XXXX at XXXX am stated that a formal noncompliance. I called the number and spoke to a man XXXX XXXX. After asking about the date of the debt | 1 |
| I received another letter from BoA ( dated XX/XX/XXXX ) saying that our decision to decline your fraud claim for this transaction ( s ) hasn't changed ''. However | 1 |
| but the fax was not working for either of my attempts ( fax receipts attached. ) When I called to request an alternate number | 1 |
| payment account number | 1 |
| I was a victim of e-mail fraud. The e-mail purportedly came from XXXX XXXX | 1 |
| including the removal of ALL charges currently on my card | 1 |
| my fianc realized that she made a huge mistake on her behalf by not opening a standard American checking account in the U.S.A. before heading to XXXX | 1 |
| XXXX I received a certified letter from XXXX XXXX with a final invoice for {$750.00}. I contacted the manager immediately to explain the situation | 1 |
| and called back trying to cancel my closing of the account | 1 |
| including my wallet containing identification | 1 |
| can you provide us with documentation that evidences your source of wealth for your Gemini investments? Your source of wealth is the means by which you acquired the funds you are using to transact on the Gemini platform. This can be anything from your salary | 1 |
| once the alleged loan goes into default and is assigned to a debt collector | 1 |
| I had to travel to XXXX for personal reasons and XXXX pressured me to continue the process in cities such as XXXX | 1 |
| please send your documents along with XXXX copy of a government issued identification card | 1 |
| I'm requesting AGAIN ( 2nd time ) for XXXX Credit to ALSO DELETE/REMOVE the Indicator of seeking credit '' from my report and as it factors into my XXXX Credit Report and ALL FORMS OF MY XXXX SCORES | 1 |
| ( as used in section 1643 of this title | 1 |
| I have tried to use my gift cards at 7 different websites | 1 |
| and provide them copies of the documents listed above. Having previously worked as a XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| to them as set forth in paragraph 6 | 3 |
| published regularly on the XXXX website and through emails to XXXX members? | 2 |
| by writing the questions down on notebook paper and holding them up to me. | 1 |
| and 5 ) the checks had an obviously fake Citizens logo. | 1 |
| and he convinced me that time was of the essence in locking down my account. As such | 1 |
| saying I am 60 days past due!? HOW! I've been paying as agreed and was even told everything would be corrected. Once again | 1 |
| and unfortunately there are no Citi branches in the state where we live. | 1 |
| but will report paid. I was advised to not pay. | 1 |
| for it to be ultimately lost and having to start over completely with a new representative. Freedom Mortgage refused to give us a secure place to upload documents but instead suggested we encrypt the emails containing privy info. Anyone knows that when you never encrypt emails | 1 |
| its hard to just let them go by and not do something. XXXX XXXX Co-Head of Transaction Management responded | 1 |
| and one copy of a utility bill | 1 |
| '' and it dawned on me that my application | 1 |
| and never responded to her requests. The HOA representative was also sent an FHA questionairre from Contour being told by Contour that USDA accepts a different questionairre. Contour mortgage was NOT able to make settlement XX/XX/XXXX .On XX/XX/XXXX | 1 |
| with my XXXX. For this reason | 1 |
| I also called numerous times to have the information on the account switched | 1 |
| had been taken to the dump. | 1 |
| and so on -- in a non-interest bearing Keep the Change '' account. | 1 |
| should truly be revoked. No one should have to continuously deal with this kind of madness on a consistent basis like this.,,CARDINAL FINANCIAL COMPANY | 1 |
| published regularly on the XXXX website and through emails to XXXX members? ( 10 | 1 |
| I am a homeowner | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX | 10 |
| tours | 3 |
| including [ list any documents | 3 |
| which mandates that hard inquiries must be authorized by the consumer. Examples include : Auto & Lending Inquiries from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX | 3 |
| Experian | 3 |
| disregarded | 3 |
| or mode of living is obtained through personal interviews with neighbors | 2 |
| SS deleted | 2 |
| did it EVER report any information on my credit report. Furthermore | 2 |
| address | 2 |
| including : Disputed Information Account Name : XXXX XXXX XXXX {$40000.00} and {$34000.00} both late payments | 2 |
| FBI | 2 |
| it would appear as stellar | 2 |
| against PennyMac this behavior does appear systemic but with slight nuances. All of these lawsuits seem to imply that PennyMac 's goal was to find a way to foreclose | 1 |
| it was midnight. Everyone was exhausted. The XXXX kids were super frustrated. Then I called the Capital One credit card line and the XXXX department and spent more than one hour speaking to three different agents. I was asking them to refund me ( the {$140.00} travel credit ) and reimburse me for the expense ( receipt attached ) at XXXX by XXXX XXXX ( I was told because it was a last-minute room | 1 |
| but it was a difficult process. During the call in which I successfully disputed the transactions | 1 |
| requesting and asking them to provide me with : a ) the description of the procedures that they used to verify that the debt showing on my report is not an identity theft | 1 |
| which amounts to an extremely maddening phone triage '' service that attempts to solve or identify a problem using a variety of voice prompts. I spent well over an hour answering phone prompts | 1 |
| they still didn't do anything yet | 1 |
| but I also can't confirm anything about the amount of my payment | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About etc.
etc. has accumulated 153 consumer complaints in the CFPB public database, with filings active across 48 U.S. states. Of those submissions, 115 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( 9 , and the most recent logged activity is XXXX. Yes., giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, etc. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX", and the single most common underlying issue is "XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating etc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does etc. have?
etc. has received 153 consumer complaints filed with the Consumer Financial Protection Bureau.
Does etc. respond to complaints on time?
etc. has a 0% timely response rate to CFPB complaints.
What is the most common complaint about etc.?
The most common issue reported against etc. is "XXXX" in the "XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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