either to change your telephone num ber and/or address

What the CFPB Record Shows About either to change your telephone num ber and/or address

either to change your telephone num ber and/or address has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After hang, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, either to change your telephone num ber and/or address reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I drove to my local Citizens Bank branch in P A and arrived shortly after it opened at XXXX ET. I spoke with XXXX XXXX who assisted in XXXX out the remaining balance and transferring it over to a new account. XXXX also explained that the signature on file for these XXXX withdraws did not match my signature. XXXX was extremely helpful in calming me down and reassuring me that I would get my money back. This is a joint account with my fianc and once he returned home we both went back to the XXXX branch to add him onto the new account. On X/XX/17 I submitted an identity theft report ( can be provided ) with the Federal Trade Commission. On X/XX/17 I had not heard anything from anyone at Citizens Bank and therefore called XXXX at XXXX ET. I was transferred to several different departments and finally sent to a voicemail in which I requested an update on my case. I then called my local branch at XXXX ET to see if they could assist and reached XXXX ( XXXX XXXX manager ) who said she would research the issue. At XXXX ET I received a call from XXXX and spoke to them fo r 12 minu tes. The first person I spoke with could not provide an update on my case and transferred me to a person named XXXX who said something to the effect of Citizens Bank is unable to confirm that you did not withdraw the money. I asked for additional details around their investigation as well as their recommended next steps. XXXX was very hesitant to provide any information. XXXX explained a letter was mailed to me on XXXX and the case was closed on X/XX/17 . ( Note : This is not a typo. Those are the dates that XXXX provided me. She stated the letter was dated on XXXX however", and the single most common underlying issue is "XXXX had 2 different case numbers than what was originally provided to me on X/XX/17 by the initial male customer service representative I spoke to when reporting the theft ( both can be provided ). I asked who I should contact if I had additional questions and XXXX said You can call the XXXX number again. '' I then asked for a specific contact person and XXXX said You can ask for XXXX . I 'm the only XXXX . '' At approximately XXXX ET".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating either to change your telephone num ber and/or address: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.