Total complaints
1
Filed since 3. I
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus's complaint history from CFPB public records. 1 consumers have filed complaints since 3. I. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since 3. I
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX ) and told her that the system would not allow me to schedule the last payment. I direct you to the attached terms and conditions which I have also excerpted at the beginning of this complaint. I was making early payments and was told I would incur late fees. I was also told that should I pay off the balance early I would also incur a late fee. Look at the attached script and you will see that I was very clear and concise when I told the agent XXXX that I had already made a payment in XX/XX/XXXX for the XX/XX/XXXX payment and that I could not enter the XX/XX/XXXXlast payment. The degree of deception that I was witness to was appalling and sickening : '' XXXX | 1 |
| State | Complaints |
|---|---|
| will result in late fee. '' Her manager also chimes in. He apparently is making up his own terms and conditions above and beyond what is documented in the statement : The due date is 1st of each month. The payment has to be made after the statement date and by the due date. '' Her manager contradicts the customer service agent and says that if I pay off the balance that night would there be no penalty. Yes. There will be no penalty. '' I have a discount credit of {$50.00} that is being processed through XXXX by the merchant that I purchased the guitar from ( RE : XXXX XXXX ). Once I have recovered that money through this Synchrony XXXX XXXX credit card I will be canceling the credit card. Synchrony continues its deceptive loan practices. This has to stop!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,OH,44133,Older American,Consent provided,Web,2019-03-21,Closed with explanation,Yes,N/A,3187194 | 1 |
| Issue | Complaints |
|---|---|
| the due date id the 01st. You will incur late charges. If the payments are not processed by the 01st of every month | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 3. I, and the most recent logged activity is 3. I had c, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX ) and told her that the system would not allow me to schedule the last payment. I direct you to the attached terms and conditions which I have also excerpted at the beginning of this complaint. I was making early payments and was told I would incur late fees. I was also told that should I pay off the balance early I would also incur a late fee. Look at the attached script and you will see that I was very clear and concise when I told the agent XXXX that I had already made a payment in XX/XX/XXXX for the XX/XX/XXXX payment and that I could not enter the XX/XX/XXXXlast payment. The degree of deception that I was witness to was appalling and sickening : '' XXXX", and the single most common underlying issue is "the due date id the 01st. You will incur late charges. If the payments are not processed by the 01st of every month".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus has a 0% timely response rate to CFPB complaints.
The most common issue reported against early payments are not considered for future billing cycle. '' In response to me stating that I would pay off the balance : Thus is "the due date id the 01st. You will incur late charges. If the payments are not processed by the 01st of every month" in the "XXXX ) and told her that the system would not allow me to schedule the last payment. I direct you to the attached terms and conditions which I have also excerpted at the beginning of this complaint. I was making early payments and was told I would incur late fees. I was also told that should I pay off the balance early I would also incur a late fee. Look at the attached script and you will see that I was very clear and concise when I told the agent XXXX that I had already made a payment in XX/XX/XXXX for the XX/XX/XXXX payment and that I could not enter the XX/XX/XXXXlast payment. The degree of deception that I was witness to was appalling and sickening : '' XXXX" product category.
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