Total complaints
1
Filed since Fina
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows each time being told this was the wrong department. Finally's complaint history from CFPB public records. 1 consumers have filed complaints since Fina. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Fina
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How each time being told this was the wrong department. Finally's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I answered XXXX of the calls to ask why the paperwork was still pending | 1 |
| State | Complaints |
|---|---|
| I was rudely told it was my fault I had not faxed in the form I did not know existed | 1 |
| Issue | Complaints |
|---|---|
| end of story I had hoped. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
each time being told this was the wrong department. Finally has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fina, and the most recent logged activity is Finally, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, each time being told this was the wrong department. Finally reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I answered XXXX of the calls to ask why the paperwork was still pending", and the single most common underlying issue is "end of story I had hoped. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating each time being told this was the wrong department. Finally: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
each time being told this was the wrong department. Finally has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
each time being told this was the wrong department. Finally has a 0% timely response rate to CFPB complaints.
The most common issue reported against each time being told this was the wrong department. Finally is "end of story I had hoped. However" in the "I answered XXXX of the calls to ask why the paperwork was still pending" product category.
Read our methodology — how this data is sourced, computed, and verified.