Total complaints
1
Filed since Base
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104's complaint history from CFPB public records. 1 consumers have filed complaints since Base. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Base
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX. As outlined in our intial findings they clearly outlined they use a processing company called XXXX for Law Firms and their billing. Over the next week they provided the following information : 1. As stated in the intial claim XXXX sends our accounting department an email like the following which allows us to open the Invoice and mail in the check. Please see ( Exhibit D ) 2. Once our accounting department recieves the email and prints the invoice we cut a physical check and mail to XXXX XXXX but we have never authorized ACH Payments. Attached you will see on page 2 of 3 that on XX/XX/XXXX someone in their office made a online payment without our authorization as on XX/XX/XXXX they received the check payment issued. Please see ( Exhibit E ) 3.Based on the information provided I shared that with XXXX XXXX who provided me a snap shot of the online platform which gives the end user two options pay with an e-check ( which stands for electronic ACH ) or by credit card. Please see ( Exhibit F ) 4. Lstly | 1 |
| Issue | Complaints |
|---|---|
| and to the contrary of the position of Wells Fargo all three transactions were done and intiated by a misunderstand from the vendor and all transactions were done the same way as XXXX does not issue or produce any payments onther than eCheck | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Base, and the most recent logged activity is Based on t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX. As outlined in our intial findings they clearly outlined they use a processing company called XXXX for Law Firms and their billing. Over the next week they provided the following information : 1. As stated in the intial claim XXXX sends our accounting department an email like the following which allows us to open the Invoice and mail in the check. Please see ( Exhibit D ) 2. Once our accounting department recieves the email and prints the invoice we cut a physical check and mail to XXXX XXXX but we have never authorized ACH Payments. Attached you will see on page 2 of 3 that on XX/XX/XXXX someone in their office made a online payment without our authorization as on XX/XX/XXXX they received the check payment issued. Please see ( Exhibit E ) 3.Based on the information provided I shared that with XXXX XXXX who provided me a snap shot of the online platform which gives the end user two options pay with an e-check ( which stands for electronic ACH ) or by credit card. Please see ( Exhibit F ) 4. Lstly", and the single most common underlying issue is "and to the contrary of the position of Wells Fargo all three transactions were done and intiated by a misunderstand from the vendor and all transactions were done the same way as XXXX does not issue or produce any payments onther than eCheck".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104 has a 0% timely response rate to CFPB complaints.
The most common issue reported against e-check and credit card is the only source that thier accountnats use in-house or online. Based on all the supporting documetation these last two transactions were unathorized and are considered fradualant.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,928XX,,Consent provided,Web,2024-05-15,Closed with explanation,Yes,N/A,9020104 is "and to the contrary of the position of Wells Fargo all three transactions were done and intiated by a misunderstand from the vendor and all transactions were done the same way as XXXX does not issue or produce any payments onther than eCheck" in the "XXXX. As outlined in our intial findings they clearly outlined they use a processing company called XXXX for Law Firms and their billing. Over the next week they provided the following information : 1. As stated in the intial claim XXXX sends our accounting department an email like the following which allows us to open the Invoice and mail in the check. Please see ( Exhibit D ) 2. Once our accounting department recieves the email and prints the invoice we cut a physical check and mail to XXXX XXXX but we have never authorized ACH Payments. Attached you will see on page 2 of 3 that on XX/XX/XXXX someone in their office made a online payment without our authorization as on XX/XX/XXXX they received the check payment issued. Please see ( Exhibit E ) 3.Based on the information provided I shared that with XXXX XXXX who provided me a snap shot of the online platform which gives the end user two options pay with an e-check ( which stands for electronic ACH ) or by credit card. Please see ( Exhibit F ) 4. Lstly" product category.
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