Total complaints
1
Filed since I cu
2026 data Public-data reference. official source
during the switch
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows during the switch's complaint history from CFPB public records. 1 consumers have filed complaints since I cu. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I cu
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
during the switch complaint mix by product
- which carries 1 100.0% – 0% relief
How during the switch's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| which carries a {$95.00} annual fee and not competitive enough with their incentives and rewards program such as other major companies like XXXX XXXX XXXX and XXXX XXXX XXXXXXXX XXXX both of which I have and use. After carefully reviewing my spending habits | 1 |
Top States
| State | Complaints |
|---|---|
| customer service sales department sold me on the XXXXXXXX XXXX program with false pretense as if it was the best thing since the invention of the wheel. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| which has no annual fee and is better aligned with my everyday shopping needs | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About during the switch
during the switch has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I cu, and the most recent logged activity is I currentl, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, during the switch reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which carries a {$95.00} annual fee and not competitive enough with their incentives and rewards program such as other major companies like XXXX XXXX XXXX and XXXX XXXX XXXXXXXX XXXX both of which I have and use. After carefully reviewing my spending habits", and the single most common underlying issue is "which has no annual fee and is better aligned with my everyday shopping needs".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating during the switch: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does during the switch have?
during the switch has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does during the switch respond to complaints on time?
during the switch has a 0% timely response rate to CFPB complaints.
What is the most common complaint about during the switch?
The most common issue reported against during the switch is "which has no annual fee and is better aligned with my everyday shopping needs" in the "which carries a {$95.00} annual fee and not competitive enough with their incentives and rewards program such as other major companies like XXXX XXXX XXXX and XXXX XXXX XXXXXXXX XXXX both of which I have and use. After carefully reviewing my spending habits" product category.
Read our methodology — how this data is sourced, computed, and verified.
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