Total complaints
1
Filed since On X
2026 data Public-data reference. official source
due to a change in the product offerings
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows due to a change in the product offerings's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
due to a change in the product offerings complaint mix by product
- but Chase 1 100.0% – 0% relief
How due to a change in the product offerings's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but Chase is denying the use of any day passes because they've shut down most of their lounges at XXXX ( their major hub ) and can't handle all of the traffic at the club that remains open. This is completely a management decision | 1 |
Top States
| State | Complaints |
|---|---|
| I want a refund of the {$47.00} that the unusable day pass cost me. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but they've decided against it. This was not an issue of limiting acceptance of passes for a few hours that day | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About due to a change in the product offerings
due to a change in the product offerings has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, due to a change in the product offerings reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but Chase is denying the use of any day passes because they've shut down most of their lounges at XXXX ( their major hub ) and can't handle all of the traffic at the club that remains open. This is completely a management decision", and the single most common underlying issue is "but they've decided against it. This was not an issue of limiting acceptance of passes for a few hours that day".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating due to a change in the product offerings: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does due to a change in the product offerings have?
due to a change in the product offerings has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does due to a change in the product offerings respond to complaints on time?
due to a change in the product offerings has a 0% timely response rate to CFPB complaints.
What is the most common complaint about due to a change in the product offerings?
The most common issue reported against due to a change in the product offerings is "but they've decided against it. This was not an issue of limiting acceptance of passes for a few hours that day" in the "but Chase is denying the use of any day passes because they've shut down most of their lounges at XXXX ( their major hub ) and can't handle all of the traffic at the club that remains open. This is completely a management decision" product category.
Read our methodology — how this data is sourced, computed, and verified.
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