Total complaints
14
Filed since Acco
2026 data Public-data reference. official source
documents
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
14 consumer complaints filed with the CFPB
This profile shows documents's complaint history from CFPB public records. 14 consumers have filed complaints since Acco. The company has a 0% timely response rate and has provided relief in 0% of cases.
14
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
9
States Active
Acco
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
documents complaint mix by product
- SF 28- 2 20.0% – 0% relief
- Experian sent 2 20.0% – 0% relief
- SF 28-Affidavit 2 20.0% – 0% relief
- SANTANDER 1 10.0% – 0% relief
- as each 1 10.0% – 0% relief
- due to 1 10.0% – 0% relief
- which is 1 10.0% – 0% relief
How documents's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| SF 28- Affidavit of Individual Surety | 2 |
| Experian sent an email to me noting the following : According to the Fair Credit Reporting Act | 2 |
| SF 28-Affidavit of Individual Surety | 2 |
| SANTANDER | 1 |
| as each day I have to deal with returns of checks and ACH transactions that were perfectly legitimate. ( There 's plenty of money in the account to pay the transactions | 1 |
| due to a non response XX/XX/XXXX sent a new letter requesting investigate and send me the results ( response received XX/XX/XXXX ; but | 1 |
| which is unapproved of a small credit account. This act is purely triggered by Discover not handling my account fairly and closing. Further | 1 |
| once the deadline passes for providing supporting documents | 1 |
| the latest message from XXXX XXXX dated on XX/XX/2023 | 1 |
| XXXX XXXX of XXXX XXXX | 1 |
| XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| and complaints to the Department of Justice. | 5 |
| bank records | 2 |
| and even judgments. ) I am a foreign national. I have attached a copy of the social security card | 1 |
| and historical transactions. They have received all my support documents establishing clearly that these transactions are perfectly ordinary and acceptable | 1 |
| disclosures ) As of now | 1 |
| including my credit cards. This heinous act by group of people left me with nothing. | 1 |
| photos | 1 |
| photos after just confirming that he can see them. I CAN NOT MAKE THIS UP. ( Please request the tape of conversation ). This resulted in a heated back and forth. I request XXXX to transfer me to his superior | 1 |
| and even judgments. ) XXXX XXXX XXXX XXXX XXXX. I have attached a copy of the social security card | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Form op 90 | 4 |
| and the alleged debt in the amount of {$140000.00} associated with all three account numbers XXXX | 2 |
| if | 2 |
| as they see clearly that the little guy ( me ) has been given no opportunity to explain to Chase Bank that the transfers are benign | 1 |
| they failed to investigate their entry ; provide consumer info | 1 |
| your letter is degrading and adding insult to the uncontrolled situation A background | 1 |
| Affirm will make a Decision in favor of the Merchant | 1 |
| my desired outcome along with evidence | 1 |
| Form op XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About documents
documents has accumulated 14 consumer complaints in the CFPB public database, with filings active across 9 U.S. states. Of those submissions, 12 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Acco, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, documents reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "SF 28- Affidavit of Individual Surety", and the single most common underlying issue is "Form op 90".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating documents: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does documents have?
documents has received 14 consumer complaints filed with the Consumer Financial Protection Bureau.
Does documents respond to complaints on time?
documents has a 0% timely response rate to CFPB complaints.
What is the most common complaint about documents?
The most common issue reported against documents is "Form op 90" in the "SF 28- Affidavit of Individual Surety" product category.
Read our methodology — how this data is sourced, computed, and verified.
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