Total complaints
16
Filed since -I
2026 data Public-data reference. official source
DOB
16 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
16 consumer complaints filed with the CFPB
This profile shows DOB's complaint history from CFPB public records. 16 consumers have filed complaints since -I. The company has a 0% timely response rate and has provided relief in 0% of cases.
16
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
14
States Active
-I
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
DOB complaint mix by product
- XXXX 2 25.0% – 0% relief
- nor my 1 12.5% – 0% relief
- providing monthly 1 12.5% – 0% relief
- XXXX XXXX 1 12.5% – 0% relief
- 2019 1 12.5% – 0% relief
- Inc. was 1 12.5% – 0% relief
- XX/XX/XXXX - 1 12.5% – 0% relief
How DOB's 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX | 2 |
| nor my DOB | 1 |
| providing monthly statements and transaction details. XXXX denied all disputes and appeals | 1 |
| XXXX XXXX | 1 |
| 2019 | 1 |
| Inc. was duly placed on notice of the dispute through both its internal dispute portal and the consumer reporting agency | 1 |
| XX/XX/XXXX - Still no refund. Contacted Citibank | 1 |
| when a regulator comes to look at us and asks how are you complying with the CDD guidelines that were outlined | 1 |
| XXXX XXXX XXXX DID NOT complete nor request a personal data update via Texas Workforce Commission nor US Bank 's XXXX XX/XX/2021 as stated in US Bank 's Prepaid Card Services CFPB XXXX XXXX response : The replacement card was made active on XX/XX/XXXX | 1 |
| I have never received a letter from them | 1 |
| via the number provided | 1 |
| and XXXX ; however | 1 |
| the drop of cellular network was just not a coincidence | 1 |
| TransUnion | 1 |
| but if you want those challenged too ( under 15 USC 1681b - permissible purpose ) | 1 |
Top States
| State | Complaints |
|---|---|
| etc. This negative reporting is currently hurting my Credit Score | 3 |
| and Social Security number.,,EQUIFAX | 1 |
| phone number ( XXXX ) | 1 |
| and SSN. But the address was XXXX XXXX XXXX XXXX | 1 |
| full name and address | 1 |
| full legal name | 1 |
| Address | 1 |
| and SSN which is all that is required. You are just going above and beyond thatwhich is fine if you want to. However | 1 |
| etc. and we must refer you to the agency to update this information and wait for the update from the agency ; how did my account become inactive due to a personal data update by US Bank 's ReliaCard CSR agents as I DID NOT contact Texas Workforce Commission to update | 1 |
| and reference number from their letter! I request your assistance with this company to help me resolve this issue.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,CA,92506,,Consent provided,Web,2019-04-27,Closed with explanation,Yes,N/A,3224844 | 1 |
| and email. American Express fraud department told me they would further report the matter to the appropriate governmental bodies ( FTC/credit bureaus ).,,AMERICAN EXPRESS COMPANY,ME,040XX,,Consent provided,Web,2024-03-12,Closed with non-monetary relief,Yes,N/A,8535014 | 1 |
| and SS # ... .. I emailed them informing them of my situation and if credit card was opened fraudulantly | 1 |
| SSN | 1 |
| and SSN Be formatted for XXXX submission Include an itemized dispute summary and cover sheet,,EQUIFAX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX | 3 |
| nor my SSN | 1 |
| '' available balance | 1 |
| we received another fraudulent charge alert from XXXX XXXX. From XXXX XXXX XXXX | 1 |
| I received a message that credit reports are not available online | 1 |
| the complainant submitted all documentation required under federal law to substantiate a claim of identity theft | 1 |
| as this | 1 |
| period. That is how it relates to the CDD guidelines. It is our internal process and policy due to the government requirement. I argued | 1 |
| due to a personal data update. The very next sentence states ( US Bank 's Prepaid Card Services CFPB - XXXX response ) : Unfortunately | 1 |
| but then tell people that they can't find their account | 1 |
| mentioned above | 1 |
| and they were closed. On Sunday the XXXX | 1 |
| like someone was very aware of my move plans and monitoring our activity. I have been the email owner of my email account for 20+ years | 1 |
| Equifax | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About DOB
DOB has accumulated 16 consumer complaints in the CFPB public database, with filings active across 14 U.S. states. Of those submissions, 12 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to -I, and the most recent logged activity is nconsisten, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, DOB reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating DOB: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does DOB have?
DOB has received 16 consumer complaints filed with the Consumer Financial Protection Bureau.
Does DOB respond to complaints on time?
DOB has a 0% timely response rate to CFPB complaints.
What is the most common complaint about DOB?
The most common issue reported against DOB is "XXXX" in the "XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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