Total complaints
2
Filed since Toda
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX's complaint history from CFPB public records. 2 consumers have filed complaints since Toda. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Toda
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| showing the amount of the payment and which account should have been used but whoever I spoke to told me not to worry about. They could see the payment request from XX/XX/XXXX so I gave them permission to run it through again that day | 2 |
| State | Complaints |
|---|---|
| a mandatory evacuation order was issued for my home due to Hurricane Irma. I packed up what I could and left until the XX/XX/XXXX. I returned back home but had no power at all. My electric was not restored until XX/XX/XXXX and my cable | 2 |
| Issue | Complaints |
|---|---|
| I received an alert letting me know that a 30 days late pay with Exeter was now listed on my credit report. I was shocked. I once again called Exeter to find out why they would do this. I was told I had n't made my XX/XX/XXXX payment and I was now 30 days late. I told them that was not correct. I spoke with someone over a week ago and the money had already come out of my account. They said they had no record of it. Not even the call I made. I can not even begin to tell you how mad I was. I had to get a copy of the paid ACH and fax it to them. I now had been charged {$35.00} for them using a wrong bank account | 1 |
| I received an alert letting me know that a 30 days late pay with XXXX was now listed on my credit report. I was shocked. I once again called XXXX to find out why they would do this. I was told I had n't made my XX/XX/XXXX payment and I was now 30 days late. I told them that was not correct. I spoke with someone over a week ago and the money had already come out of my account. They said they had no record of it. Not even the call I made. I can not even begin to tell you how mad I was. I had to get a copy of the paid ACH and fax it to them. I now had been charged {$35.00} for them using a wrong bank account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Toda, and the most recent logged activity is Today I wa, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "showing the amount of the payment and which account should have been used but whoever I spoke to told me not to worry about. They could see the payment request from XX/XX/XXXX so I gave them permission to run it through again that day", and the single most common underlying issue is "I received an alert letting me know that a 30 days late pay with Exeter was now listed on my credit report. I was shocked. I once again called Exeter to find out why they would do this. I was told I had n't made my XX/XX/XXXX payment and I was now 30 days late. I told them that was not correct. I spoke with someone over a week ago and the money had already come out of my account. They said they had no record of it. Not even the call I made. I can not even begin to tell you how mad I was. I had to get a copy of the paid ACH and fax it to them. I now had been charged {$35.00} for them using a wrong bank account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against do not know what happened. I 'm not sure if they applied my payment to someone else 's account by mistake or what happened. Skip forward to XX/XX/XXXX. I live in XXXX County Florida and at the end on XX/XX/XXXX is "I received an alert letting me know that a 30 days late pay with Exeter was now listed on my credit report. I was shocked. I once again called Exeter to find out why they would do this. I was told I had n't made my XX/XX/XXXX payment and I was now 30 days late. I told them that was not correct. I spoke with someone over a week ago and the money had already come out of my account. They said they had no record of it. Not even the call I made. I can not even begin to tell you how mad I was. I had to get a copy of the paid ACH and fax it to them. I now had been charged {$35.00} for them using a wrong bank account" in the "showing the amount of the payment and which account should have been used but whoever I spoke to told me not to worry about. They could see the payment request from XX/XX/XXXX so I gave them permission to run it through again that day" product category.
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