Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows discount mailers's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How discount mailers's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and it was not until XXXX when I did receive a statement | 1 |
| State | Complaints |
|---|---|
| and other promotional materials the customer service representative saw that I had not received communications and assured me they would escalate the issue with a call back from an account supervisor. I never received that call back. So I called back on XX/XX/XXXX speaking with XXXX who did his best to investigate and also trigger a call back. I never heard anything and called again on XX/XX/XXXX to no avail. With significant hold times | 1 |
| Issue | Complaints |
|---|---|
| continued because although the billing statement error was on the part of Comenity Bank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
discount mailers has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After this, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, discount mailers reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and it was not until XXXX when I did receive a statement", and the single most common underlying issue is "continued because although the billing statement error was on the part of Comenity Bank".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating discount mailers: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
discount mailers has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
discount mailers has a 0% timely response rate to CFPB complaints.
The most common issue reported against discount mailers is "continued because although the billing statement error was on the part of Comenity Bank" in the "and it was not until XXXX when I did receive a statement" product category.
Read our methodology — how this data is sourced, computed, and verified.