Total complaints
2
Filed since On X
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full's complaint history from CFPB public records. 2 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they have been charging me at 29.99 % interest since an unknown date after the first payment of {$120.00} was made. I have paid well over the remaining balance and called to file disputes 7 times. XXXX originally told me to reach out to XXXX because the store is the one who input something incorrectly | 2 |
| State | Complaints |
|---|---|
| and sent this information to XXXX | 2 |
| Issue | Complaints |
|---|---|
| and sent this information to XXXX. XXXX supervisors & managers as well as the store indicated that my purchase was eligible for the 36 months for 14.99 % as stated in the details of my plan ''. Several of them indicated they had seen this happen to other consumers. XXXX laughed at me when I stated that the account had been charged at 29.99 % and I had never seen the statements due to the purchase being an engagement ring and my fiance being in charge of all financial accounts for our household. Once I took over the finances | 1 |
| and sent this information to XXXX. Comenity supervisors & managers as well as the store indicated that my purchase was eligible for the 36 months for 14.99 % as stated in the details of my plan ''. Several of them indicated they had seen this happen to other consumers. XXXX laughed at me when I stated that the account had been charged at 29.99 % and I had never seen the statements due to the purchase being an engagement ring and my fiance being in charge of all financial accounts for our household. Once I took over the finances | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they have been charging me at 29.99 % interest since an unknown date after the first payment of {$120.00} was made. I have paid well over the remaining balance and called to file disputes 7 times. XXXX originally told me to reach out to XXXX because the store is the one who input something incorrectly", and the single most common underlying issue is "and sent this information to XXXX. XXXX supervisors & managers as well as the store indicated that my purchase was eligible for the 36 months for 14.99 % as stated in the details of my plan ''. Several of them indicated they had seen this happen to other consumers. XXXX laughed at me when I stated that the account had been charged at 29.99 % and I had never seen the statements due to the purchase being an engagement ring and my fiance being in charge of all financial accounts for our household. Once I took over the finances".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full has a 0% timely response rate to CFPB complaints.
The most common issue reported against did an amazing job working on this and providing a resolution. Even after XXXX reprocessed the transaction and charged me the remaining balance to be paid in full is "and sent this information to XXXX. XXXX supervisors & managers as well as the store indicated that my purchase was eligible for the 36 months for 14.99 % as stated in the details of my plan ''. Several of them indicated they had seen this happen to other consumers. XXXX laughed at me when I stated that the account had been charged at 29.99 % and I had never seen the statements due to the purchase being an engagement ring and my fiance being in charge of all financial accounts for our household. Once I took over the finances" in the "they have been charging me at 29.99 % interest since an unknown date after the first payment of {$120.00} was made. I have paid well over the remaining balance and called to file disputes 7 times. XXXX originally told me to reach out to XXXX because the store is the one who input something incorrectly" product category.
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