Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows described as XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How described as XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX : Huntington C.S . Rep. XXXX - I Explained that I had contacted XXXX to request clarification of three charges. When my initial call to XXXX was transferred it appears that it was intercepted by scammers without the knowledge of XXXX or myself. During the conversation I was asked for authorization to access my account | 1 |
| State | Complaints |
|---|---|
| was debited from my now closed MasterCard ( XXXX ) for the purchase of an XXXX gift card erroneously referring to my youngest son as the purchaser. An attempt to purchase an additional {$300.00} XXXX gift card ( Inquiry Ref. No. XXXX ) was unsuccessful because it was billed to an unknown XXXX card with me as the purchaser. Additionally | 1 |
| Issue | Complaints |
|---|---|
| in order to verify the charges in question. I authorized the access because I thought I was speaking with an XXXX representative investigating the questionable charges. As the investigation continued it was explained that additional unauthorized charges had been discovered and would be refunded but I would need to open a XXXX account in order to receive the refund. Unbeknownst to me three charges | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
described as XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, described as XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX : Huntington C.S . Rep. XXXX - I Explained that I had contacted XXXX to request clarification of three charges. When my initial call to XXXX was transferred it appears that it was intercepted by scammers without the knowledge of XXXX or myself. During the conversation I was asked for authorization to access my account", and the single most common underlying issue is "in order to verify the charges in question. I authorized the access because I thought I was speaking with an XXXX representative investigating the questionable charges. As the investigation continued it was explained that additional unauthorized charges had been discovered and would be refunded but I would need to open a XXXX account in order to receive the refund. Unbeknownst to me three charges".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating described as XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
described as XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
described as XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against described as XXXX is "in order to verify the charges in question. I authorized the access because I thought I was speaking with an XXXX representative investigating the questionable charges. As the investigation continued it was explained that additional unauthorized charges had been discovered and would be refunded but I would need to open a XXXX account in order to receive the refund. Unbeknownst to me three charges" in the "XXXX : Huntington C.S . Rep. XXXX - I Explained that I had contacted XXXX to request clarification of three charges. When my initial call to XXXX was transferred it appears that it was intercepted by scammers without the knowledge of XXXX or myself. During the conversation I was asked for authorization to access my account" product category.
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