Total complaints
1
Filed since My W
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows described as a 'payment correction's complaint history from CFPB public records. 1 consumers have filed complaints since My W. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since My W
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How described as a 'payment correction's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| expecting clarification and assistance with a mysterious charge. Instead | 1 |
| State | Complaints |
|---|---|
| ' was tied to a previous payment dispute claim that was already resolved nearly a year ago. The lack of coordination and compassion displayed by their support team was a disheartening experience that seemed designed to wear me down rather than help me. I am seeking the CFPB 's intervention to not only correct this financial mistake but to ensure that no one else has to endure such an infuriating and disheartening experience.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,CA,91764,,Consent provided,Web,2023-08-09,Closed with monetary relief,Yes,N/A,7367376 | 1 |
| Issue | Complaints |
|---|---|
| misinformation | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
described as a 'payment correction has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My W, and the most recent logged activity is My Words :, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, described as a 'payment correction reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "expecting clarification and assistance with a mysterious charge. Instead", and the single most common underlying issue is "misinformation".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating described as a 'payment correction: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
described as a 'payment correction has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
described as a 'payment correction has a 0% timely response rate to CFPB complaints.
The most common issue reported against described as a 'payment correction is "misinformation" in the "expecting clarification and assistance with a mysterious charge. Instead" product category.
Read our methodology — how this data is sourced, computed, and verified.