2026 data Public-data reference. official source

declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX.

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX.'s complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
XXXX
Since

Total complaints

1

Filed since XXXX

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. complaint mix by product

Total complaints: 1

declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). I contacted: 1 complaints (100.0%), resolution 0.0% I contacted 100.0%
  • I contacted 1 100.0% 0% relief

How declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
I contacted my lender Fay Servicing and spoke with representative XXXX XXXX. I explained I was calling to pay my mortgage in the amount of {$6100.00}. I was told I would receive a Good Faith letter by XX/XX/XXXX and I could make the payment at that time. I was refused to make the payment of {$6100.00}. I was told because my account has been sent to the attorneys they could not accept money from me. I stated that their recording state the call is recorded and asked again are you refusing to accept my {$6.00} 1

Top Issues

Issue Complaints
XX/XX/XXXX I was served with papers from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX.

declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX I sta, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I contacted my lender Fay Servicing and spoke with representative XXXX XXXX. I explained I was calling to pay my mortgage in the amount of {$6100.00}. I was told I would receive a Good Faith letter by XX/XX/XXXX and I could make the payment at that time. I was refused to make the payment of {$6100.00}. I was told because my account has been sent to the attorneys they could not accept money from me. I stated that their recording state the call is recorded and asked again are you refusing to accept my {$6.00}", and the single most common underlying issue is "XX/XX/XXXX I was served with papers from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. have?

declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. respond to complaints on time?

declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. has a 0% timely response rate to CFPB complaints.

What is the most common complaint about declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX.?

The most common issue reported against declined or voluntarily elected not to participate in foreclosure intervention process by failing to submit a complete loss mitigation package to either the Plaintiff or Plaintiff 's counsel. This was signed by XXXX XXXX. XXXX. is "XX/XX/XXXX I was served with papers from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX" in the "I contacted my lender Fay Servicing and spoke with representative XXXX XXXX. I explained I was calling to pay my mortgage in the amount of {$6100.00}. I was told I would receive a Good Faith letter by XX/XX/XXXX and I could make the payment at that time. I was refused to make the payment of {$6100.00}. I was told because my account has been sent to the attorneys they could not accept money from me. I stated that their recording state the call is recorded and asked again are you refusing to accept my {$6.00}" product category.

Related