Total complaints
1
Filed since XX/X
2026 data Public-data reference. official source
decline
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows decline's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XX/X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
decline complaint mix by product
- I emailed 1 100.0% – 0% relief
How decline's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I emailed a formal complaint to XXXX customer experience group regarding lack of underwriting decision AND lack of response. I requested the complaint be forwarded to ICG Compliance department because I am aware of regulation B and that they are required to render a decision on my files. Instead | 1 |
Top States
| State | Complaints |
|---|---|
| or counteroffer for both of these loans. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but with the time zone difference it was after hours in his time zone. I left message requesting a return call. He did not call back again XX/XX/XXXX - I called the branch manager a second time | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About decline
decline has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, decline reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I emailed a formal complaint to XXXX customer experience group regarding lack of underwriting decision AND lack of response. I requested the complaint be forwarded to ICG Compliance department because I am aware of regulation B and that they are required to render a decision on my files. Instead", and the single most common underlying issue is "but with the time zone difference it was after hours in his time zone. I left message requesting a return call. He did not call back again XX/XX/XXXX - I called the branch manager a second time".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating decline: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does decline have?
decline has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does decline respond to complaints on time?
decline has a 0% timely response rate to CFPB complaints.
What is the most common complaint about decline?
The most common issue reported against decline is "but with the time zone difference it was after hours in his time zone. I left message requesting a return call. He did not call back again XX/XX/XXXX - I called the branch manager a second time" in the "I emailed a formal complaint to XXXX customer experience group regarding lack of underwriting decision AND lack of response. I requested the complaint be forwarded to ICG Compliance department because I am aware of regulation B and that they are required to render a decision on my files. Instead" product category.
Read our methodology — how this data is sourced, computed, and verified.
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