Total complaints
1
Filed since Alth
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows dated XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Alth. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Alth
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How dated XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| it appears at some point during the loan transfer process our home address was changed by XXXX or Selene to an address that we never lived : XXXX XXXX XXXX XXXX XXXX XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| XXXX. We also believe that the Selene is attempting to collect an incorrect amount. | 1 |
| Issue | Complaints |
|---|---|
| but chose not to send documents to it. Despite repeatedly telling Selene that it had the wrong address on file as early as late XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
dated XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Alth, and the most recent logged activity is Although w, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, dated XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it appears at some point during the loan transfer process our home address was changed by XXXX or Selene to an address that we never lived : XXXX XXXX XXXX XXXX XXXX XXXX XXXX", and the single most common underlying issue is "but chose not to send documents to it. Despite repeatedly telling Selene that it had the wrong address on file as early as late XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating dated XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
dated XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
dated XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against dated XXXX is "but chose not to send documents to it. Despite repeatedly telling Selene that it had the wrong address on file as early as late XXXX" in the "it appears at some point during the loan transfer process our home address was changed by XXXX or Selene to an address that we never lived : XXXX XXXX XXXX XXXX XXXX XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.