Total complaints
15
Filed since As d
2026 data Public-data reference. official source
dated XX/XX/XXXX
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
15 consumer complaints filed with the CFPB
This profile shows dated XX/XX/XXXX's complaint history from CFPB public records. 15 consumers have filed complaints since As d. The company has a 0% timely response rate and has provided relief in 0% of cases.
15
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
15
States Active
As d
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
dated XX/XX/XXXX complaint mix by product
- I tried 1 14.3% – 0% relief
- I submitted 1 14.3% – 0% relief
- {XXXX} temp 1 14.3% – 0% relief
- I assumed 1 14.3% – 0% relief
- on XX/XX/XXXX 1 14.3% – 0% relief
- dated XX/XX/XXXX 1 14.3% – 0% relief
- I logged 1 14.3% – 0% relief
How dated XX/XX/XXXX's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I tried to activate my Citi Payment Safeguard benefit after becoming unemployed late last year. This process took several weeks as I had to wait for the form to apply for the benefit to arrive in the mail | 1 |
| I submitted a Qualified Written Request ( QWR ) to Shellpoint | 1 |
| {XXXX} temp credit. on claim ( which included | 1 |
| I assumed the role of an investor in Capital One. The application | 1 |
| on XX/XX/XXXX | 1 |
| dated XX/XX/XXXX | 1 |
| I logged into my online NBT account to download loan account records to work through the records and figure out what was going on with the payments. The account records function did not work properly. I was only able to retrieve the last 3 months at a time. I logged out at that time and decided to collect resources from my own banking institutation | 1 |
| which reinstated my loan. I was also approved for six months of additional mortgage assistance. To date | 1 |
| I was not informed that I could remain on the SAVE plan during the pending litigation when I spoke with MOHELA back in XX/XX/XXXX and again in XX/XX/XXXX. Rather | 1 |
| the FDCPA | 1 |
| letter | 1 |
| XXXX County | 1 |
| I contacted XXXXXXXXXXXX '' to notify them that my mortgage account being serviced by XXXX XXXX XXXX | 1 |
| I discovered that the new checking account had been closed ( no notification was received ) ; it was discovered because we were locked out of our online access to our credit card ; upon calling the 800 number I talked to various people yielding various messages but no specifics were given as to why the account was closed ; I was told that the account can no longer be maintained and the back office has decided to end the relationship ; I was also told Chase is not required to give a reasonthere is no specific reasonthe local branch can not give a reasonthe letter being sent will not have a reason | 1 |
| requesting information | 1 |
Top States
| State | Complaints |
|---|---|
| stated We have received the request for activation of a Citi Payment Safeguard job loss benefit. Our records indicate that you had no outstanding balance as of the date of the covered event. Therefore | 1 |
| schedules a sale for XX/XX/XXXX | 1 |
| from Wells Fargo references an inquiry into her XXXX dated XX/XX/XXXX | 1 |
| I am cognizant of Capital One engaging in the securitization of receivables and their subsequent exchange on the secondary market. As an investor who has provided a promissory note | 1 |
| with no explanation. | 1 |
| balance due : {$2600.00},Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,,XXXXX,,Consent provided,Web,2022-02-14,Closed with non-monetary relief,Yes,N/A,5220368 | 1 |
| did state that action | 1 |
| indicates that I am two payments behind. I have erroneously been charged late fees for two months.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,OH,45251,,Consent provided,Web,2023-06-28,Closed with monetary relief,Yes,N/A,7179058 | 1 |
| with the new payment amount. | 1 |
| XX/XX/XXXX | 1 |
| which shows my outstanding principal balance as being {$18000.00}. Based upon the discrepancy between these two numbers | 1 |
| was subsequently mailed to me implying money owed to me. All corroborative documents shall be forwarded or emailed upon your request. The transaction contained no foreclosure or short sale of the property located at XXXX XXXX XXXX | 1 |
| it refutes my claim that the mortgage loan which XXXX had been servicing has indeed been paid. In fact my newest credit report dated XX/XX/XXXX | 1 |
| from Chase in XXXX | 1 |
| via US mail | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| wait for a response via postal mail | 1 |
| a recent notice dated XX/XX/XXXX | 1 |
| another XXXX XXXX XXXX transaction of {XXXX} ) -- letter dated XX/XX/XXXX ( see above ) threatens to reverse the credit if the impossible doesn't happen -- no response by XX/XX/XXXX WF Claim # XXXX | 1 |
| is slated for transfer by Capital One XXXX | 1 |
| UNKNOWN TO ME | 1 |
| dated XXXX/XXXX | 1 |
| from which I paid the loan and also collect letters from NBT. I would revisit my NBT online account later when I have an appropriate amount of time to figure out how to retrieve more data. The next time I logged in to retry | 1 |
| XX/XX/XXXX | 1 |
| MOHELA said because borrowers can no longer be enrolled in the SAVE plan | 1 |
| explicitly states that A debt collector may not engage in any conduct the natural consequence of which is to harass | 1 |
| dated XX/XX/XXXX. This letter did not address the errant interest charges applied on dates other than when my regular monthly principal plus interest payment was due. Furthermore | 1 |
| I sold my house and closed escrow on XX/XX/XXXX | 1 |
| with such enclosed documentation so that my credit report could be updated and consequently improved. However | 1 |
| effective XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About dated XX/XX/XXXX
dated XX/XX/XXXX has accumulated 15 consumer complaints in the CFPB public database, with filings active across 15 U.S. states. Of those submissions, 14 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As d, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, dated XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I tried to activate my Citi Payment Safeguard benefit after becoming unemployed late last year. This process took several weeks as I had to wait for the form to apply for the benefit to arrive in the mail", and the single most common underlying issue is "wait for a response via postal mail".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating dated XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does dated XX/XX/XXXX have?
dated XX/XX/XXXX has received 15 consumer complaints filed with the Consumer Financial Protection Bureau.
Does dated XX/XX/XXXX respond to complaints on time?
dated XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about dated XX/XX/XXXX?
The most common issue reported against dated XX/XX/XXXX is "wait for a response via postal mail" in the "I tried to activate my Citi Payment Safeguard benefit after becoming unemployed late last year. This process took several weeks as I had to wait for the form to apply for the benefit to arrive in the mail" product category.
Read our methodology — how this data is sourced, computed, and verified.
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