Total complaints
1
Filed since Hell
2026 data Public-data reference. official source
Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First's complaint history from CFPB public records. 1 consumers have filed complaints since Hell. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Hell
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First complaint mix by product
- Thank you 1 100.0% – 0% relief
How Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Thank you for contacting the Exchange Credit Program. In reference to your inquiry about the fraudulent activity on your MILITARY STAR account | 1 |
Top States
| State | Complaints |
|---|---|
| off I am living in Colorado and over 9 hours away from XXXX XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| current address and account number. Our fraud department will review the account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First
Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Hell, and the most recent logged activity is Hello XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Thank you for contacting the Exchange Credit Program. In reference to your inquiry about the fraudulent activity on your MILITARY STAR account", and the single most common underlying issue is "current address and account number. Our fraud department will review the account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First have?
Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First respond to complaints on time?
Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First?
The most common issue reported against Customer Response Technician Credit Program-Operations I have reached out to the company again and they advised me that they are legit purchases. I do not understand why as there are two different signatures and they mentioned the first purchase was with a temporary card. Why would I need a temporary card if I already have my Star Card? The companies responses do not add up nor make any sense as a valid purchase. Also they mention that they are over certain days old and they are valid even though I have tried to discuss this with them numerous times. First is "current address and account number. Our fraud department will review the account" in the "Thank you for contacting the Exchange Credit Program. In reference to your inquiry about the fraudulent activity on your MILITARY STAR account" product category.
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