Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but that this was not necessary in order to earn the welcome bonus XX/XX/XXXX - Notified by Citi letter that we are not aware of any promotions offered in conjunction with the opening of your account '' even though I confirmed with multiple parties that the promotion was active | 1 |
| State | Complaints |
|---|---|
| however I am not sure if they are the exact same offer I applied under ( directly from my logged in Citi credit card account ) considering the website crashed prior to fully completing my application.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK | 1 |
| Issue | Complaints |
|---|---|
| and had satisfied the necessary requirements for earning the bonus XX/XX/XXXX - Sent additional requested documentation to Citibank to help confirm the welcome bonus offer I had signed up for XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who confirmed my fax was just received a day prior and I would be hearing back shortly from Citi with a response XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who confirmed my claim was denied and that the wrong promo code was likely applied therefore she filed a new claim on my behalf ( code XXXX ) XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who XXXX my claim was still pending XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who said my third claim was denied due to an invalid or non-targeted welcome bonus Each person at Citi I have spoken with since effectively earning my welcome bonus XXXX XXXX has asked me to provide a promotion code | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but that this was not necessary in order to earn the welcome bonus XX/XX/XXXX - Notified by Citi letter that we are not aware of any promotions offered in conjunction with the opening of your account '' even though I confirmed with multiple parties that the promotion was active", and the single most common underlying issue is "and had satisfied the necessary requirements for earning the bonus XX/XX/XXXX - Sent additional requested documentation to Citibank to help confirm the welcome bonus offer I had signed up for XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who confirmed my fax was just received a day prior and I would be hearing back shortly from Citi with a response XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who confirmed my claim was denied and that the wrong promo code was likely applied therefore she filed a new claim on my behalf ( code XXXX ) XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who XXXX my claim was still pending XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who said my third claim was denied due to an invalid or non-targeted welcome bonus Each person at Citi I have spoken with since effectively earning my welcome bonus XXXX XXXX has asked me to provide a promotion code".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account has a 0% timely response rate to CFPB complaints.
The most common issue reported against coupled with a fool 's errand digging up promotional codes that do not actually exist or are unavailable to the general public in an attempt to frustrate customers into giving up on the duly earned welcome bonus. I have included welcome bonus offer pages I was able to find shortly after I applied for my account is "and had satisfied the necessary requirements for earning the bonus XX/XX/XXXX - Sent additional requested documentation to Citibank to help confirm the welcome bonus offer I had signed up for XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who confirmed my fax was just received a day prior and I would be hearing back shortly from Citi with a response XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who confirmed my claim was denied and that the wrong promo code was likely applied therefore she filed a new claim on my behalf ( code XXXX ) XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who XXXX my claim was still pending XX/XX/XXXX - Called Citi XXXX again and spoke with XXXX who said my third claim was denied due to an invalid or non-targeted welcome bonus Each person at Citi I have spoken with since effectively earning my welcome bonus XXXX XXXX has asked me to provide a promotion code" in the "but that this was not necessary in order to earn the welcome bonus XX/XX/XXXX - Notified by Citi letter that we are not aware of any promotions offered in conjunction with the opening of your account '' even though I confirmed with multiple parties that the promotion was active" product category.
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