contradictory to other agents I previously spoke with that informed me someone would call me if they needed any additional info or with a decison. When I finally asked to speak with a manager and was left on hold.

What the CFPB Record Shows About contradictory to other agents I previously spoke with that informed me someone would call me if they needed any additional info or with a decison. When I finally asked to speak with a manager and was left on hold.

contradictory to other agents I previously spoke with that informed me someone would call me if they needed any additional info or with a decison. When I finally asked to speak with a manager and was left on hold. has accumulated 2 consumer complaints in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The first , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, contradictory to other agents I previously spoke with that informed me someone would call me if they needed any additional info or with a decison. When I finally asked to speak with a manager and was left on hold. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told I did not need to submit any paperwork and someone would contact me if anything was needed. By the 4th time the agent asked if I had a Uniform Borrower form", and the single most common underlying issue is "he told me my account was always being reviewed for a loan modification as they had to stop offering forbearances as of XXXX. Please note I had spoken with 3-4 other people prior to that to check on the status of the forbearance request and no one has informed me until then this was no longer being offered. I inquired why the modification '' was denied".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating contradictory to other agents I previously spoke with that informed me someone would call me if they needed any additional info or with a decison. When I finally asked to speak with a manager and was left on hold.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.