Total complaints
4
Filed since My i
2026 data Public-data reference. official source
confusion
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows confusion's complaint history from CFPB public records. 4 consumers have filed complaints since My i. The company has a 0% timely response rate and has provided relief in 0% of cases.
4
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
4
States Active
My i
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
confusion complaint mix by product
- I made 1 25.0% – 0% relief
- in which 1 25.0% – 0% relief
- I have 1 25.0% – 0% relief
- making it 1 25.0% – 0% relief
How confusion's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I made a {$200.00} payment to my account as I knew that I was behind on XXXX payments. XXXX acknowledged receiving this payment but never applied it to my account before repossessing my car on XXXX at XXXX XXXX. Later that day | 1 |
| in which I again | 1 |
| I have initiated numerous phone calls from your organization at XXXX. Along with the company they partner with at this phone number ( XXXX ) XXXX | 1 |
| making it difficult to obtain loans | 1 |
Top States
| State | Complaints |
|---|---|
| and delay. Had I not personally followed up | 1 |
| and serious security concerns ( see attached ). She claimed that a ) my address on file did not match the one on my drivers license | 1 |
| and ongoing disruption to my peace of mind. I have documented call times | 1 |
| and frustration. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| he was able to lower this payment down to {$470.00} to which I paid immediately over the phone and was told that it would be processed and I'd be able to pick it up on XXXX. Subsequently | 1 |
| had attached my drivers license and my name change | 1 |
| failure to give the correct information.These contacts include disclosures of other individuals account details | 1 |
| rent an apartment | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About confusion
confusion has accumulated 4 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My i, and the most recent logged activity is The financ, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, confusion reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I made a {$200.00} payment to my account as I knew that I was behind on XXXX payments. XXXX acknowledged receiving this payment but never applied it to my account before repossessing my car on XXXX at XXXX XXXX. Later that day", and the single most common underlying issue is "he was able to lower this payment down to {$470.00} to which I paid immediately over the phone and was told that it would be processed and I'd be able to pick it up on XXXX. Subsequently".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating confusion: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does confusion have?
confusion has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
Does confusion respond to complaints on time?
confusion has a 0% timely response rate to CFPB complaints.
What is the most common complaint about confusion?
The most common issue reported against confusion is "he was able to lower this payment down to {$470.00} to which I paid immediately over the phone and was told that it would be processed and I'd be able to pick it up on XXXX. Subsequently" in the "I made a {$200.00} payment to my account as I knew that I was behind on XXXX payments. XXXX acknowledged receiving this payment but never applied it to my account before repossessing my car on XXXX at XXXX XXXX. Later that day" product category.
Read our methodology — how this data is sourced, computed, and verified.
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